Job Opportunities in Romania
October 11, 2024
Emerson
Cluj-Napoca
OTHER
Internship Customer Service Representative with Spanish
We are looking for a motivated and dedicated Customer Service Representative Intern with proficiency in Spanish to join our customer service team. In this role, you will help ensure a positive customer experience by processing customer orders accurately and efficiently while learning valuable skills in a supportive and dynamic environment.
If you are passionate about customer service and looking to gain hands-on experience in a collaborative team, we encourage you to join our team in Cluj-Napoca!
In This Role, Your Responsibilities Will Be:
Who You Are:
You are proactive, detail-oriented, and dedicated to ensuring customer satisfaction. You can work independently on assigned tasks and collaborate effectively with others. You are eager to learn and contribute positively to team performance.
For This Role, You Will Need:
Recommended Qualifications:
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and exciting.
Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
If you are passionate about customer service and looking to gain hands-on experience in a collaborative team, we encourage you to join our team in Cluj-Napoca!
In This Role, Your Responsibilities Will Be:
- Assist with the processing of standard customer orders.
- Ensure order accuracy by verifying prices, delivery addresses, and order details in the system.
- Collaborate with the team in Cluj and maintain communication with the sales team for minor clarifications.
- Provide daily follow-up on the order book to anticipate issues and take proactive action to satisfy customer requests.
- Verify customer requests in terms of lead times and required documentation, particularly for exports. Support the handling of delayed material complaints once a week
Who You Are:
You are proactive, detail-oriented, and dedicated to ensuring customer satisfaction. You can work independently on assigned tasks and collaborate effectively with others. You are eager to learn and contribute positively to team performance.
For This Role, You Will Need:
- Proficiency in Spanish and English (B2-C1 level).
- Strong analytical skills and ability to solve problems.
- Cooperative and willing to interact and work with others, team player.
- Strong computer skills, including proficiency with Microsoft Office and business interfaces (Outlook, email). Motivation, reliability, and a strong work ethic.
Recommended Qualifications:
- Previous experience in customer service or a similar role
- Ability to work under time pressure, multitask, and effectively solve problems. Familiarity with order management systems or related software.
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and exciting.
Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
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