Job Opportunities in Romania
September 9, 2024
BIA Human Capital Solutions
Cluj-Napoca
OTHER
Customer support - Remote
BIA HCS recruteaza pentru clientul sau, o companie specializata in domeniul telecomunicatiilor, Specialisti Suport Tehnic.
Programul de lucru - in ture de 8 h, dupa cum urmeaza:
Programul de lucru - in ture de 8 h, dupa cum urmeaza:
- 22:00 a EUR" 06:00;
- 06:00 a EUR" 14:00;
- 14:00 a EUR" 22:00.
- studii medii finalizate cu diploma de bacalaureat;
- experienta anterioara in call center constituie un avantaj;
- cunostin A-e practice de software Office (Word, Excel) la nivel mediu;
- cunostin A-e de hardware (componente, periferice) la nivel mediu;
- capacitatea de a explica efectiv no A-iuni tehnice de IT, IP;
- atitudine pozitiva;
- bune abilita A-i de comunicare si de ascultare;
- cunostinte de engleza-nivel conversational. - Gestioneaza solicitarile receptionate prin canale alternative: email, fax;
- Gestioneaza apelurile primite pe liniile de suport tehnic;
- Ofera suport echipelor din B2B pentru probleme privind sesizari sau nefunctionarea serviciilor tehnice
- Ofera suport tehnic pentru clientii juridici, configureaza, instaleaza, testeaza, realizeaza diagnostic si inregistreaza deranjamentele pentru serviciile basic si premium.
- Administreaza aplicatiile specifice interne folosite in procesul de restabilire a deranjamentelor
- Ofera suport pentru schimbarea parolelor de acces.
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