Job Opportunities in Romania
October 9, 2024
HCL Technologies
Iasi
OTHER
Customer Support Associate-Voice
Iasi
Fresher
Romania
Job Family
Delivery Voice
No. of Positions
1
Job Description (Posting).
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) Attendanceor Login Hoursor Unsechduled Leaveor SLA targets as per defined by the process (2.) Improving skill level through Self development or nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Qualification
BA
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1476859BR
Expected Date of Closure
04-Nov-2024
Reporting Manager Designation
GENERAL MANAGER
Skill (Primary)
Domain Competencies (BSERV )-BFS-Operations Management
Latest Job Opportunities
October 19, 2024
Genpact
Customer Service - Senior Process Associate-Spanish-Remote EMEA.
Cluj-Napoca
OTHER
View Details
October 19, 2024
Genpact
Customer Service - Senior Process Associate-French-Remote EMEA.
Cluj-Napoca
OTHER
View Details
October 19, 2024
Genpact
Customer Service - Senior Process Associate-Italian-Remote EMEA.
Cluj-Napoca
OTHER
View Details
Similar Jobs
October 11, 2024
Emerson
Internship Customer Service Representative with Spanish
Cluj-Napoca
OTHER
View Details
October 8, 2024
Genpact
Customer Service – Process Associate - French – Hybrid Cluj
Cluj-Napoca
OTHER
View Details
New Jobs from This Company