Job Opportunities in Romania

Responsibilities

• Manage a team of 10-20 direct reports

• Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence

• Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area

• Contribute to short and long-term organizational planning and strategy as a member of the management team

• Ensuring efficient and faultless customer service operations

• Identifying process improvements for countries/processes and coordinating deployment of global projects locally

• Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines

• Coordinate training and development of reporting team

• Recruit new team members

• Drive the safety agenda for the assigned process

Qualifications we seek in you!

• Customer Focus (internal & external)

• Bias for action (focus on results and use of intelligent risk taking)

• Team Management (support, develop and respects others)

• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

• University Graduate

• Relevant years of experience in Customer Services Operations

• Demonstrated leadership and vision in managing staff groups or major projects and initiatives

• Excellent communication skills, ability to cooperate with internal & external customers

• Senior Stakeholders management skills

• Pro-active approach to problem solving in short term and ability to implement long term preventive activities

• Fluent in English and Hungarian at min C1 level

• Strong analytical skills including analysis of complex data

• Customer service orientation

• Change Management skills

• Ability to set priorities and to work effectively under pressure of time and results

• Ability to influence others

• Excellent interpersonal skills and a collaborative management style.

• Ability to team management, build talents, teams target settings and lead appraisal process

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural environment;

• Various trainings (initiating, soft skills).

• Possibility of development;

• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).