October 10, 2024

Expeditors

București

OTHER

Critical Logistics Services Agent - 12/24h shifts

Company Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description
JOB DESCRIPTION:
The employee will ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices, while also offering exceptional support and assistance to our Customer Service departments.
DEPARTMENT: SERVICE CENTER
JOB LEVEL: EXECUTION

MAIN RESPONSIBILITIES:
General

Understand department process flow, constantly looking for areas of improved efficiency.
Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
Be pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required
Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).
Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Ensure all customers standard operating procedures are followed as per the DLSOP
Follow department process flow, and looking for best practices to improve operational efficiency and productivity
Create and update DLSOPs
Escalate issues to Management when necessary, with no delay
Participate in the transition of new customers if necessary

Order receipt / Quoting

Receive shipment orders from customers & acknowledge within required timeline
Prepare, present, and manage pricing/quoting process

Shipment processing

Execute bookings on behalf of the customer using the appropriate booking tools
Execute routing of the shipment and update the operational system as needed
Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner
Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
Prepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airline
Complete DG check list of all DG files prior delivery to the airline
Daily contact with airlines (booking) and trucking companies (for all pickup request)

Follow-up & measurement

Ensure the follow up of CLS shipments and the delivery once customs cleared

Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts
Ensure continuous communication with customer and destination offices throughout the entire shipment movement
Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system
Track key performance indicators (KPIs) and ensure visibility with customers
Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed

Sales:
Support the supervisor/manager:

Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer
Participate to retention calls.

People:

Develop into a lead / supervisor
Assist supervisor/manager to allocate workloads within team to ensure smooth operations during peak activity or staff absence.

Systems:

Be open to implementing new system changes and enhancements into your department
Be involved and suggest system/process improvements.

Personal Development:

Meets company standards of 52 hours training per

year per employee.

Attend training classes when required
Complete mandatory training when required
Attend DG certification every 2 years

Qualifications
PROFESSIONAL SKILLS:
The agents of the Service Center within Expeditors International Romania S.R.L will prove the following competencies:

1 to 2-year related experience and/or training; or equivalent combination of education and experience
Good market and product knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited
Understanding of air and brokerage documentation process – it is considered a plus
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
IATA certification (preferred, but not mandatory)
DG certification (preferred, but not mandatory)
Have a passion for high profile, high pressure shipments moving at a fast pace
Ambitious, willing, and able to take the next step on in your career
Able to negotiate
Fluent in English.