Credit and Collection Analyst

September 2, 2024

Aspen Technology

Cluj-Napoca

OTHER

The driving force behind our success has always been the people of Aspen Tech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The position of the credit and collections analyst, DGM (collector) is responsible for collection of accounts receivable from customers in DGM. The Collector is to maintain a professional working relationship with all customers, work with US invoicing team to resolve any invoicing issues, communicate with internal sales personnel and external customers to resolve any issues that might have prevented the collections of accounts receivables.

Your Impact

This position is principally responsible for all collection activities associated with license agreements, professional service agreements, support and maintenance, and training billings in the assigned countries/regions.
Call or email customers on outstanding receivables on a daily basis.
Keep record of collection activities/communications made to each account.
Work closely with local sales team on issues/request customer raised to expedite payment.
Work closely with HQ collection team on invoice correction, collection status updates and customer information updates.
Evaluate Credit information for new and existing customers.
Attend AR review meeting held by HQ collection team.
Use AR Inquiry to locate invoice and track payment status.
Understand company revenue recognition policy, withholding tax rules and order processing procedure, and address customer request appropriately.
Manage customer credit hold status (apply/release holds- Oracle), respond to internal/external credit/collections inquiries, research and confirm credit information for external and statutory audits.
Resolve billing problems in a timely manner to increase cash flow and minimize accounts receivable delinquency.
Prepare and update accurately various monthly metric and ad hoc reports monthly, quarterly, and as required by management.
Promptly notify appropriate field personnel of any customer disputes and/or collection issue preventing timely release of order and pursue issue to resolution.

What You'll Need

Good communication skills in both spoken and written English.
Excellent interpersonal and communication skills.
Technical skills: Basic Excel, Power Point and Microsoft Word; Oracle is a plus.
Ability to prioritize, manage time and work in a dynamic environment.
Minimum of 5 years general accounting, collections, and/ or customer service experience in a related industry.
Associate or bachelor’s degree in business/accounting preferable.
French and/or Spanish proficiency is a plus.