What will you work on :
> Providing complete information in due time, by phone, e-mail or by chat;
> Identifies the customer’s needs related to the Bank’s products and services;
> Recording and forwarding the customer complaints to the relevant Bank’s departments in order to ensure their satisfaction.
What we expect from you:
> Excellent listening and verbal communication skills;
> Speaking clearly and succinctly are essential to provide effective customer service on the job;
> Good knowledge of the MS Office package (Word, Excel, Power Point).