Job Opportunities in Qatar

Job Purpose

• Support major business functions and provide detailed and in-depth specialized IT technical expertise to maintain applications support environment and to check that all requests for support are dealt with according to agreed procedures.
  

Key Job Accountabilities - I

• Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions. Analyze underlying issues and their root causes and identifies available options for resolution.
  
• Address requests for support by means of making system modifications, developing workarounds, manipulating data, reconfiguring systems, changing operating procedures, training users, producing documentation, or escalating requests to development team or software suppliers.
  
• Monitor progress of requests for support and ensures users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays.
  
• Perform moderately complex software modifications independently or works with colleagues on larger or more complex software. Specify user interfaces, including inputs, reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures.
  
• Conduct routine configuration, installation and reconfiguration of Business Applications, Database Management Systems, and related tools & technologies.
  

Key Job Accountabilities - II

• Coordinate with colleagues and other stakeholders to specify data, data objects and information flows that align with the needs of the business.
  
• Define, document, and execute medium-scale projects, actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project.
  
• Prepare and maintain realistic project schedules (showing tasks and dependencies) and quality plans and tracks all activities against them, providing regular and accurate reports as appropriate.
  
• Ensure compliance with information security policies and standards. Assess configurations and security procedures for adherence to legal and regulatory requirements.
  
• Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.
  

Qualifications

• Bachelor’s degree in any Computer Science, Information Technology, Computer Engineering, or Information Systems discipline.
  

Knowledge and/or Experience - I

• 8 years’ IT experience.
  
• Demonstrate business knowledge in area of specialization (HR, Logistics, Finance, Basis and GRC).
  
• Competent knowledge in core skill applications, tools, and techniques.
  
• Conversant with relevant IT national and international standards.
  
• Demonstrated experience in project management.
  
• Demonstrated experience in IT support environment.