Job Opportunities in Portugal


September 13, 2024

Real Recruitment Solutions

FULL TIME


Customer Support with Italian - Apoio ao Cliente com Italiano - Lisbon

  • You will work in Lisbon, Portugal
  • Recruitment Process: Easy online recruitment process (phone call interview)
  • No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things!
We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.
About the project:
You will be providing services for a global technology company best known for its search engine, which helps users find information online. It also offers various products and services. It is a subsidiary of Alphabet Inc. and plays a major role in internet services, advertising, and cloud computing.
Your Responsibilities:
  • Diagnosing and resolving hardware, software, and network issues.
  • Assisting users with installing software, drivers, and updates.
  • Setting up new devices, workstations, and peripheral equipment.
  • Responding to user inquiries via phone, email, chat, or helpdesk systems.
  • Creating and maintaining detailed records of support cases and resolutions.
  • Escalating complex issues to higher-level technical experts or specialized teams.
  • Following up to ensure escalated issues are resolved promptly.
  • Keeping an eye on system performance and uptime.
Requirements:
  • Fluency in Italian (must be at least C2)
  • Communicative level of English ( at least B2)
  • You live in Lisbon or you are ready to relocate
  • Ability to communicate clearly and effectively
What you will gain:
  • full time contract
  • Base salary (gross): 1000€/month
  • Performance bonus: up to 120€/month
  • Meal allowance: 6€/per working day (paid in meal card)
  • Health insurance
Note: EU citizenship or full working rights are required
Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
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Job Type: Full-time
Pay: 1,000.00€ - 1,120.00€ per month
Application Question(s):
  • Please provide us with your private email address:
  • When can you start working?
Language:
  • Italian (Required)
  • English (Required)

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