October 9, 2024

Skillspark AB

Gdańsk

OTHER

Support Analyst / Engineer

Start

ASAP

Duration

> 12 months

Project information:
Location: Gdańsk/Gdynia (hybrid, 1 day in office per week)
Rate: Up to 160 PLN net/h
Contract Type: B2B
Industry: Banking

Experience Required:

8+ years of experience in support activities.
Knowledge of major regulatory body rules (advantageous).
Exposure to Capital Markets applications (e.g., Calypso).
Familiarity with Capital Market Front Office/Back Office environments (advantageous).
Strong expertise in Configuration Management.
Solid knowledge of XML, SQL, PL/SQL, MQ Series, CFT, and Control-M.
Understanding of monitoring solutions like Cal Mon and Splunk.
ITIL certification V3 or V4.

Key Responsibilities:

SLA & KPI Management: Oversee service level agreements and key performance indicators.
Client Communication & Consulting: Engage with clients and provide advisory services.
Predictive Analysis & Escalation Management: Proactively manage risks, predict challenges, and escalate when necessary.
Risk Analysis & Project Execution: Perform risk assessments and drive project completion.

Daily Operations:

Manage daily operations on production and pre-production systems.
Respond to business requests via email.
Monitor systems and perform daily sanity checks.
Handle IT Service Management tasks, including request and incident management, application monitoring, and problem resolution.
Drive continuous service improvement.
Oversee end-of-day job flows.
Participate in weekend and after-hours deployments.
Update and maintain documentation.
Be part of a shift schedule and attend daily stand-ups.