Job Opportunities in Poland


October 9, 2024

Skillspark AB

Gdańsk

OTHER


Support Analyst / Engineer

Start
ASAP
Duration
> 12 months


Project information:
Location: Gdańsk/Gdynia (hybrid, 1 day in office per week)
Rate: Up to 160 PLN net/h
Contract Type: B2B
Industry: Banking

Experience Required:
  • 8+ years of experience in support activities.
  • Knowledge of major regulatory body rules (advantageous).
  • Exposure to Capital Markets applications (e.g., Calypso).
  • Familiarity with Capital Market Front Office/Back Office environments (advantageous).
  • Strong expertise in Configuration Management.
  • Solid knowledge of XML, SQL, PL/SQL, MQ Series, CFT, and Control-M.
  • Understanding of monitoring solutions like Cal Mon and Splunk.
  • ITIL certification V3 or V4.
Key Responsibilities:
  • SLA & KPI Management: Oversee service level agreements and key performance indicators.
  • Client Communication & Consulting: Engage with clients and provide advisory services.
  • Predictive Analysis & Escalation Management: Proactively manage risks, predict challenges, and escalate when necessary.
  • Risk Analysis & Project Execution: Perform risk assessments and drive project completion.
Daily Operations:
  • Manage daily operations on production and pre-production systems.
  • Respond to business requests via email.
  • Monitor systems and perform daily sanity checks.
  • Handle IT Service Management tasks, including request and incident management, application monitoring, and problem resolution.
  • Drive continuous service improvement.
  • Oversee end-of-day job flows.
  • Participate in weekend and after-hours deployments.
  • Update and maintain documentation.
  • Be part of a shift schedule and attend daily stand-ups.

We offer:

  • Subsidized private medical care (Medicover) and Multisport card.
  • Occasional integration meetings at the company.
  • Recommendation program.
  • Transparently built relationships based on trust and fair play.


Donata Biecek
Junior Sourcing Support Specialist
dabk@emagine.pl
+48 510 775 213

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