IT SERVICE & SUPPORT (SPECJALISTA DS. WSPARCIA IT)

September 20, 2024

STENA

Czerwonak

11.09.2024 - 11.10.2024

mazowieckie: Warszawa

Opis stanowiska

Troubleshooting and finding solutions to technical problems related to hardware/software/network/business-specific applications in Stena’s IT environment
Documenting problems and troubleshooting as briefly as possible
Identifying, evaluating, and prioritizing customer issues and tickets
Escalating complex problems to appropriate support specialists
Knowledge of common software measures, e.g., reinstalling, clearing cache, clearing profiles, new drivers
Basic phone troubleshooting, e.g., installing apps, updating OS, resetting settings
Setting up new users and other account changes in Active Directory
Reinstalling computers
Support mobile devices (mainly phones) to set up the devices correctly
Troubleshooting/installation/configuration of non-user-specific equipment – some printers, conference room equipment, information screens
Patching network cabinets
Helping users get started with new IT equipment (e.g., computers/mobiles/docking stations)
Delivering equipment, receiving equipment and managing the inventory
Handling loaner computers
Setting up workstations and their equipment onsite
Responsible for activities related to the evaluation, analysis, and installation of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, email, and communication)
Remote assistance (to connect to users’ computers)

Wymagania

Fluent language skills in both: English and Polish
High school IT education: preferably in networking, computer management, and practical IT infrastructure
At least one year of experience in a similar position and interest in IT and computers with broad knowledge, as well as knowledge of both hardware and software
Very good knowledge of computer operation, applications and solutions in the field of Microsoft Office/M365, Windows 10 and 11, mailboxes, distribution list, Active Directory, Exchange, AD-Tools, Internet browsers (e.g., Explorer, Chrome, Firefox), Citrix, Microsoft Entra Admin Center (formerly Azure)
Understanding of networking fundamentals, including Windows Server, knowledge of routers, switches, and firewalls. Ability to perform basic network tasks such as cross-connecting network ports in a rack cabinet and identifying issues related to network connectivity, VPN
Familiarity with computer hardware components and ability to perform simple repairs (such as replacing a laptop keyboard, adding RAM modules etc.), diagnosing and resolving basic hardware issues.
Openness, communication skills and willingness to work with others – you can talk to non-technical people, explaining complex issues to them in an accessible way, be quick to learn new systems
Understanding the functions and applications of what Policy Pak is, its capabilities, and how it integrates with other policy management tools (e.g., GPO in Active Directory)
Understanding the functions and applications of Remote Assistance, its capabilities, and how it integrates with other remote support and management tools (e.g., Remote Desktop, third-party remote support software).

Oferujemy

Stable employment, employment contract, remuneration rewarding results
Medical and life insurance, sport card
Tools that facilitate efficient communication and daily work
Individual implementation plan and development training financed by the employer