Job Opportunities in Poland

Service Desk Agent

Publication Date: Sep 11, 2024

Ref. No: 520391

Location: Wroclaw, Poland, PL, 53-611

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
What impact you can make
We are seeking Service desk Agent to join our team for third line of support in Public Sector project.

Responsibilities:

• Recording service management tickets, and solving them at first contact whenever possible;
• Escalating service management tickets that cannot be solved;
• Updating service management records;
• Keeping users informed on the status and on the progress of their service management tickets;
• Notifying users on the planned activities that will affect EES services
• Participating in user satisfaction surveys
• Assisting the LIA SDM in collecting and processing raw data required for the LIA DS reporting needs;
• Attending training sessions organised with the LIA SD staff
• Controlling the proper usage of tools, processes; proposing new tools or ways to integrate them;
• Monitoring effectiveness and efficiency of the service management process and making recommendations for improvements;
• Maintaining good relationship with the customer and other co-workerswithin own area of responsibility.
• Ensuring high quality of work and commitment to satisfy customer needs

Requirements:

• Basic IT knowledge
• Fluent written and spoken English
• Very good organizational skills: ability to coordinate multiple tasks as well as maintain the work schedule for other co-workers and structured way of working
• Capability to absorb new information quickly
• Ability to work under pressure
• Well-bred social behaviour

Nice to have:

• Knowledge of ITIL framework and JIRA will be a plus

What’s in it for you?

• Wellbeing programs & work-life balance - integration and passion-sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Remote working or commuting allowance
• Charity and eco initiatives

What happens next?

• Quick conversation with HR
• Interview with a Manager/IT expert/project representative
• Feedback (1-5 business days after the interview)
• Work like you want - remotely, in hybrid mode, or at our office

If you want to find out more or have questions, contact our recruiter Karina

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: https://atos.net/pl/polska/gdprrd

Let’s grow together.