Job Opportunities in Poland
September 13, 2024
The Bank of New York Mellon Corporation
Wrocław
Intermediate Representative, Shareholder Services
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life At BNY is all about.
We’re seeking a future team member for the role of Intermediate Representative, Shareholder Services to join our Shareholder Services team respond team. This role is located in Wroclaw, Poland- HYBRID
The Shareholder Services team respond to requests and queries from clients (retail or institutional which are received via phone, email, or written postal enquiry). Escalate errors as and when appropriate. The team are responsible for maintaining and ensuring that we meet our agreed KPIs with our clients. We are responsible for providing a fast, efficient, accurate service with a limited number of handoffs to ensure the shareholder needs are met and aligned with Client expectations and regulatory requirements.
In this role, you will make an impact in the following ways:
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life At BNY is all about.
We’re seeking a future team member for the role of Intermediate Representative, Shareholder Services to join our Shareholder Services team respond team. This role is located in Wroclaw, Poland- HYBRID
The Shareholder Services team respond to requests and queries from clients (retail or institutional which are received via phone, email, or written postal enquiry). Escalate errors as and when appropriate. The team are responsible for maintaining and ensuring that we meet our agreed KPIs with our clients. We are responsible for providing a fast, efficient, accurate service with a limited number of handoffs to ensure the shareholder needs are met and aligned with Client expectations and regulatory requirements.
In this role, you will make an impact in the following ways:
- Respond to client queries via telephone, email, written enquiry or web chat in an efficient and professional manner.
- Dealing with escalations in the form of email queries which are received either from the client or internally to ensure they are acted upon in a timely manner.
- Supporting the less experienced members of the team with any queries which they may have.
- Prepare and check reporting to Clients and investors through the appropriate and dedicated TA platform.
- Act as an SME for any projects which involve the Poland client service centre.
- Conduct training with any new starts or any ongoing cross training which is required.
- Reviewing team procedures as and when they come up for review.
- Responsible for issuing the daily work plan to the team to ensure they know what tasks they are completing that day and what their priorities are.
- Take responsibility for specific supervisory review, training, and approval actions.
- 3-5 years of total work experience; experience in financial services, contact centre or client service preferred.
- Strong Microsoft Office skills, with a focus on Excel.
- Superior oral and written communication skills.
- Excellent analytical, organizational and time management skills
- Ability to multi-task, manage multiple projects and meet deadlines.
- High level of accuracy and professionalism
- Fluent in written and spoken English is essential for this role.
- Due to the increased volume of correspondence, we kindly request your presence this coming weekend to manage the additional workload. Furthermore, it is imperative that each day concludes with all volumes fully processed. Please be aware that we will provide an extra resource (in addition to Agnieszka) to assist with the daily workload. Additionally, we are arranging cross-training for two more team members to offer support when necessary.
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
We regret to inform you that this job opportunity is no longer available
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