Job Opportunities in Poland
September 20, 2024
LSEG (London Stock Exchange Group)
Gdynia
OTHER
Director - Customer Assurance & Operational Resilience
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs.
Customer Assurance refers to the ability of to respond to our customer’s Third-Party Risk Management (TPRM) related requests for assurance over LSEG’s control environment, and through triggers such as regulation or contractual obligations requiring further oversight of key risk areas. Infosec/Cyber alongside Technology resilience, Business Continuity Management (BCM), Crisis Management, TPRM and Environmental, Social and Governance (ESG) are key components of Customer Assurance oversight by our customers, and strongly linked to ensuring operational resilience outcomes for the firm.
ROLE SUMMARY:
The Director, Customer Assurance & Operational Resilience will report into the Group Head of Operational Resilience, and is a management position, with oversight of a team of staff to ensure timely and accurate provision of information as related to assurance received by our customers and support the ongoing operational resilience strategy of the firm.
You will aim to ensure that LSEG delivers a positive customer experience to its clients and acts as an effective partner in the Third Party Risk Management end to end process. You will ensure the strategy fully interlocks with the Groupwide operational resilience strategy and objectives, as well as ongoing transformation and change initiatives.
You will be working closely with the Businesses Divisions, Group and legal entity risk teams, Customer attestation and audit team, as well as Legal and the wider operational resilience community. You will drive process design and implementation, continuous improvement and will provide SME advice where required. This role will also be responsible for acting as a liaison between the business and the centralised TPRM team focused on ensuring adequate LSEG third party due diligence responses from critical suppliers specific to resilience, bringing up issues for resolution as required.
WORKSTYLE MODEL
We know balance is the key, therefore we propose hybrid way of working. You are welcome to work from our brand-new office every day, but you have still an opportunity to stay at home if needed. In this position you can work 2 days a week from home.
WHAT YOU'LL BE DOING:
Customer Assurance
- Collaborate to design and continuously improve the customer assurance strategy for the firm
- Design and implement enhanced assurance frameworks processes and controls for the organisation.
- Create enhanced MI, dashboards, measurements and governance chairing relevant customer assurance committees / forums
- Represent Customer Assurance as part of relevant Groupwide committees and forums, as well as part of transformation / change initiatives.
- Coordinate partnership with relevant SMEs and business representatives to ensure that the team is set up for success to respond to requests for information with adequate controls and within set target delivery timelines – to ensure customer satisfaction.
- Input where required to provide SME guidance, information and assistance during any customer led audit activities, including dealing with blocking issues as needed.
- Team management of a globally located, diverse group of specialists, mentoring and leading the team and setting performance expectations that are aligned to the team strategy.
- Definition and management of function critical metrics, ensuring that requests are handled and resolved within the target timeframe, and putting in operational improvements where required.
- Perform lessons learned, deep dive or read across as necessary to ensure that there is a culture of continuous improvement and innovation.
Operational Resilience
- Support the Group Head Of Operational Resilience to build and enhance the Groupwide Operational Resilience strategy and complete objectives aligned to transformation and regulatory change.
-
Support the Group Head of TPRM and additional collaborators team through involvement in diverse project and assurance initiatives enabling LSEG to continually improve its own TPRM activities including:
- Providing SME input into the LSEG TPRM framework and processes for third party risk screening
- Respond to any issues raised by case handlers relating to DDQ assessments where resilience specific alerts/issues raised throughout third-party lifecycle – coordinating and liaising with third parties to ensure any follow up or additional information is required
- Support business, make recommendations and bring up concerns or findings which may trigger further risk management activity (risk identification and articulation, risk rating, remediation plans/risk acceptance)
- Support contract negotiation specific to resilience (standards clauses/deviations) to ensure adequate assurance capabilities and information provision is built in and in line with regulatory expectations.
WHAT YOU'LL BRING:
The post holder will have the organisational skills, proficiency, and a keen, systematic approach to successfully measure and drive improved Customer Assurance, TPRM Risk and Operational Resilience programmes to ensure successful, positive outcomes.
Requirements:
- Minimum 2 years demonstrable experience operating in a Director level role leading global teams across Operational Resilience, Customer Assurance, Technology GRC or Operational Risk.
- 4+ years experience in information security, clarity reporting, operational resilience related risk domains (e.g. business continuity, disaster recovery, access management, vulnerability management, third party risk, application security etc)
- 2+ years experience in data analysis pertaining to resilience and security risk, compliance and controls.
- Experience completing resilience, security and / or IT audits.
- Familiarity with regulations such as PS21/3 and DORA and industry frameworks such as NIST, ISO27001 (with certifications preferred)
- Experience of leading global teams and able to drive strategic outcomes
- Experience in Client interaction, supplier negotiation with the ability to lead diverse sets of stakeholders to achieve outcomes that are useful for the client and for LSEG.
- An understanding of the specific challenges in resilience requirements for third parties.
Desirable:
- Experience in contractual negotiations with third parties and good understanding of resilience based contractual arrangement expectations.
Person Specification
- Communicator: A confident communicator (excellent written and verbal skills) – with the ability to engage with colleagues at all levels
- Analytic Skills: Able to review complex information from disparate sources, understand the key points and document the resultant findings.
- Partner management: Able to build trusted relationship with internal partners, understand their specific points of view and to influence and challenge where required.
- Business understanding: An understanding of financial services
- Personality: A flexible and agile approach to often last-minute changes to requirements, a positive disposition and genuine aim to inspire change is a definite requirement
- Organiser: Capable of implementing and maintaining business processes to achieve strategic aims
- Skills: Advanced Word, Power Point and Excel is required.
YOUR PACKAGE WHEN JOINING GDYNIA TEAM:
- Bonus: Quarterly or annual bonus plan assigned to every position
- Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
- Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
- Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
- Reward and Recognition: additional awards and vouchers available for extra achievements
- Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
- Development: E-learning platforms access with a range of training and certified courses
- LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
- Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
- Charity: 2 additional days off for voluntary jobs
- Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
- Activities: sport teams and social events to join e.g. weekly yoga classes in the office
- Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children
Proud to share LSEG in Poland is Great Place to Work certified (Feb ’24 – Feb ’25).
Learn more about life and purpose of our company directly from the Gdynia colleagues’ video:
https://www.lseg.com/en/careers/where-we-work/gdynia-poland
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this
privacy notice
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your rights and how to contact us as a data subject
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
We regret to inform you that this job opportunity is no longer available
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