Job Opportunities in Poland
October 10, 2024
Brown Brothers Harriman
Kraków
OTHER
Business Operations Lead
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Brown Brothers Harriman is currently hiring a Business Operations Lead to join our Infomediary Data Solutions organization.
IDS offers a suite of solutions for BBH clients in the data and digital space leveraging our Infomediary platform, which brings together our data management technology and managed services to help clients take full command of their data. Infomediary Data Solutions makes data useable for businesses by designing, building, and maintaining custom master data domains that drive the processes and systems that run our client’s operating models.
Reporting to the Business Operations Lead, the Business Operations Lead will oversee a team of analysts responsible for sustaining operational processes and controls for multiple disciplines in support of Infomediary Data Solutions. Specific areas of responsibility include the client billing and receivables, internal & client user attestation, financial administration, centralized documentation and various other functions that support the business.
The ideal candidate will recommend and drive improvements for Infomediary Data Solutions, including functional, service and product areas, while following best practices in terms of firm processes and procedures. Because the role will directly support multiple functional disciplines within Infomediary Data Solutions and In Serv, interaction with both senior managers and respective teams is expected. Direct experience with risk & controls, including experience with assessing and implementing processes to close control gaps is key. In addition, proven experience with proactive identification and/or leading project(s) that deliver significant process improvement will be looked upon favorably. Prior experience with managing a team is preferred.
Main Responsibilities include:
Leadership & Talent Development
Main Responsibilities include:
Leadership & Talent Development
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Provide oversight and support to all of the functions of the team, including gathering and analyzing monthly metrics. Continually reassess, develop, and implement processes that increase efficiency within the team, while maintaining the highest standards of accuracy.
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Understand competencies required for successful job performance and use knowledge to coach and develop team members as well as to identify training needs
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Build relationships globally with the Infomediary Data Solutions teams, including business, systems, and operational teams
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Define requirements and roll-out new initiatives and improvements. Interact with other members of the department and the firm as needed to accomplish project objectives
Client Billing, Receivables and Cost Allocations
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Ensure the smooth, effective operation of the monthly billing cycle across products and projects. This includes an accurate review of invoices, timely delivery of invoices to clients, proper escalation and resolution of high exposure items, and providing superior client service while maintaining proper standards and controls.
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Collaborate with Controllers on cost object allocations based on established methodologies
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Ensure receivables are collected within expected time frame, escalating to Relationship Managers as appropriate
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Identify and implement changes to improve the controls and governance of the process within existing constraints to improve the integrity and efficiency of the revenue cycle
Contracts and Documentation
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Coordinate with Sales and Relationship Managers that contracts are reviewed by OGC (Office of the General Contract) and reviewed by NBRG (New Business Review Group) prior to signing. Ensure that KYC documentation is submitted and approved by Compliance prior to the client going live
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Ensure that documentation is stored according to the records retention policy to guarantee that documentation is always up to date and accessible and reconciled with the official client list and authorized signers list
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Collaborate with OGC, Controllers, Relationship Managers and other teams to support the execution of client terminations, ensuring key stakeholders are informed timely to mitigate financial and operational risk
What We Offer:
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2 additional days added to your holiday calendar for Culture Celebration and Community Service.
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Private medical care for you and your family.
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Life Insurance.
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Hybrid Working Opportunities.
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Professional trainings and qualification support.
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Thrive Wellbeing Program.
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Online benefit platform.
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Contracts for an indefinite period of time with no probation
Requirements:
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Successfully managed and led a team
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Bachelor's degree in business, accounting, management, finance, economics, or similar preferred. MBA, Masters, or other advanced degree a plus
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8+ years of relevant experience related to the duties and responsibilities specified
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Strong financial services industry knowledge and experience preferred. Understands and appreciates business concepts and requirements as applicable to a multi-faceted financial services organization
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Intellectual curiosity and inclusive leadership with a passion for continuous learning and development
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Ability to analyze complex issues and make sound business decisions
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Consistent attention to detail, while being strategic and seeing the big picture
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Solution-oriented with the ability to drive action in solving problems, while exhibiting a realistic understanding of the scope of the issue.
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Ability to manage multiple activities simultaneously, ensuring that individual and team deadlines are met. Work under pressure, with composure and accuracy. Flexible to adjust quickly to multiple demands, shifting priorities, ambiguity, and rapid change. Ability to get work done through others.
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Skilled in project management principles, practices, tools and techniques, including planning, organization, scope and issues management, budgeting, and facilitation. Ability to facilitate effective meetings and deliver presentations
What You Can Expect At BBH:
If you join BBH you will a find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately, we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
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