Job Opportunities in Philippines
October 9, 2024
Aboitiz Power Corporation
Cebu City
FULL TIME
Solutions Delivery Lead
Job description
Job Purpose
The Customer Experience Solutions Delivery Lead is responsible for driving ideas and solutions, and for implementing these, with the main goal of addressing customer pain points and pushing customers to digital channels. He/she will manage the portfolio of products, channels, and solutions assigned to him/her, acting as a business owner in the portfolio assigned. He/she works with the team and stakeholders in designing a strategic roadmap for the portfolio. To do this, he/she will be working very closely with the Customer Experience (CX) team for feedback and insights, IT, Legal, Regulatory, stakeholders, and other cross-functional teams.
Key Responsibilities
Schedule:
Job Purpose
The Customer Experience Solutions Delivery Lead is responsible for driving ideas and solutions, and for implementing these, with the main goal of addressing customer pain points and pushing customers to digital channels. He/she will manage the portfolio of products, channels, and solutions assigned to him/her, acting as a business owner in the portfolio assigned. He/she works with the team and stakeholders in designing a strategic roadmap for the portfolio. To do this, he/she will be working very closely with the Customer Experience (CX) team for feedback and insights, IT, Legal, Regulatory, stakeholders, and other cross-functional teams.
Key Responsibilities
- Product, Channel, and Solutions Management: Using customer and market insights and leveraging on the ideal digital customer journey, designs and executes a strategic roadmap for his/her product or channel portfolio together with stakeholders and his/her management chain.
- Project Management: Performing all needed activities to execute and deliver a product or solution, from planning, implementation, through launch/delivery. This includes the development of the project plan and the product backlog.
- Leadership and Partner Management: Working collaboratively with the project/scrum team, cross-functional teams, and third-party partners to ensure quality and excellence in the seamless execution of the projects and activities.
- Bachelor’s Degree in Industrial, Computer, or Management Engineering, Business Administration, Information Technology, or any 4-year related courses
- At least 3 years’ experience in project management, performing functions from ideation, initiation until project closing; with exposure to portfolio, product, and/or channel management
- Practiced Agile and have undergone Design Thinking workshops
- Handled projects related to enterprise systems, mobile or web apps, or platforms
- Can execute a goal or project independently, while collaboratively working with cross-functional groups, and managing project teams and stakeholders
- Assertive, detail-oriented, proactive, innovative
Schedule:
- 8 hour shift
Latest Job Opportunities
October 11, 2024
Sunnies Inc.
Sales Associate (KCC Zamboanga)
Zamboanga City
FULL TIME & OTHER
View DetailsOctober 11, 2024
Smart Career Outsourcing Services Co
Offline Marketing Specialist
Bacolod
FULL TIME
View DetailsOctober 11, 2024
Smart Career Outsourcing Services Co
Events Marketing Representative
Bacolod
FULL TIME
View DetailsOctober 11, 2024
SMART CAREER OUTSOURCING SERVICES CO.
Events Marketing Specialist
Bacolod
FULL TIME & OTHER
View DetailsOctober 11, 2024
Hap Suy Hardware Co., Inc.
Sales Area Supervisor - EastWest Visayas
Iloilo City
OTHER & FULL TIME
View DetailsOctober 11, 2024
Hap Suy Hardware Co., Inc.
Territory Sales Representative - Ilo-Ilo
Iloilo City
FULL TIME
View DetailsOctober 11, 2024
CORE HR Business Solutions, Inc.
Branch Manager (under Financing / Motorcycle or Auto Loans Industry)
Kalibo
FULL TIME & OTHER
View DetailsSimilar Jobs
October 9, 2024
RSD Human Resource Management Consultancy
CSR - Customer Service Representative - IBEX GLOBAL SOLUTIONS - BASIC ACCOUNT <3
Tagbilaran
FULL TIME & OTHER
View DetailsOctober 7, 2024
Moder Solutions Inc.
Moder Solutions Inc. visibility public
Mandaue
FULL TIME
View DetailsOctober 11, 2024
Tamaray People Solutions. Corp
On-Premise Solutions
Mandaluyong
FULL TIME
View DetailsOctober 10, 2024
Simpletrade Solutions Inc.
Simpletrade Solutions Inc. visibility public
Quezon City
FULL TIME
View Details