Job Opportunities in Philippines

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

We are hiring for a Service Leader - Food and Beverage (Lobby Lounge).

As a Service Leader - Food and Beverage (Lobby Lounge), we rely on you to:

Maximize profits, maintain food / beverage / service quality and ensure customer satisfaction

Ensure guest service levels according to food and beverage brand standards

Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under manager’s control.

Interact and engage with restaurant guests and maintain high quality service standards
Motivate team members and maintain a high level of team spirit
Handle guest complaints effectively and professionally
Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We are looking for someone who:
Has a passion for Food & Beverage
Loves interacting with guests
Believes in teamwork
Communicates with fluency in English (as well as the local language)
Preferably has experience working in either a luxury restaurant or a 5* hotel background
A self-starter and a team player
Enjoys being challenged