Job Opportunities in Philippines

SERVE DIAGNOSTICA, INC. is a licensed and registered distributor of medical equipment and supplies, with its head office and warehouse located in Manila.

With its impending growth, the company expanded its operations outside the metro and reached out to the nationwide market in Luzon, Visayas, and Mindanao which prompted the opening of a satellite office in Davao City.

The company is composed of a diverse group of professionals with extensive experiences in the diagnostic industry, certified engineers, and successful businessmen who firmly believes in providing excellent product and services and continuous learning through training.
Coordinate with Product Specialist to acquire all information regarding new product specifications or modifications of existing products.

Develop and implement training programme (workshops and conferences) for customers to maintain desired levels of customer satisfaction and reference ability.

Conduct operator and application training for internal (employees) and external customers.

Provide remote and on-site application and troubleshooting support for customers.

Prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers.

Prepare training reagents and samples for in-house training and product demonstration.

Conduct and assists product demo/presentation/evaluation/trials/study for customers.

Ensure all pending and repeating troubleshooting calls are managed and solved promptly.

Ensure that existing customer and new customer base are supported with prompt and quality service in a planned and pro-active manner.

Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction.

Assist Product/Marketing Manager in communicating Product Information/Updates contained in the Product Bulletins, Product Management Letters, Quality Notifications, Support Notifications and Marketing Letters.

Implementation of product changes such as reagent updates and re-assignment values

Ability and knowledgeable of basic IT software

Proper submission of reports.

Assist of Safety Officer with Product Advice Notices and Product Complaint Handling. Entry and reporting of product complaints .

Any other tasks assign by the management
Strong analytical and planning skills;

Good communication and presentation skills;

Excellent problem-solving skills;

A Bachelor’s degree in Medical Technology

Willing to do field work to visit accounts and be able to assist in troubleshooting

Licensed Medical Technologist