Job Opportunities in Philippines

URGENTLY HIRING: Sales Customer Service Representative/Agent (Managerial Experience is a Plus)
Salary: $600-$750/month
(SALES AND CALL CENTER EXPERIENCE REQUIRED)
WHO: TEAMFICIENT We are Teamficient, a flexible team of highly experienced professionals that facilitate access to practical solutions specific to the business of our clients, and we are looking for an experienced Sales Customer Service Representative to work under one of our clients.
WHAT: Work From Home (WFH)
Schedule: ranges from 8AM – 8PM CST (1hr break) (office schedule might change every week)Working
Hours: 9 hours a day Day Off: TBD (2 days in a week)
Job Type: Long Term - Full Time Only
(Part-Timers are not encouraged)
Job Summary
Informed by our Company’s nature of business, our Sales Associate / Customer Service Representative must have demonstrated experience as a sales representative of at least 2 years. He/she will be held responsible for providing an excellent customer service experience and resolving issues by offering solutions, explanations and options in regards to different situations.
Our Sales Associate / Customer Service Representative works directly with clients and staff members delivering outstanding support in each one of the aforementioned areas. He/she will be in charge of handling inbound and outbound calls. Communication via email, online chat sources and video conferencing is a must have skill.
General Accountabilities

• Provides customers' information about products or services, receives and/or enters appointments, cancels accounts and obtains details of complaints.
• Ensures full Customer Satisfaction and maintains a friendly and helpful demeanor.
• Identifies and prioritizes problems and issues related to the sales and customer service areas.
• Maintains close contact with customers to give updates on progress towards the resolution of issues or service requests/tickets.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation and assistance .
• Processes applications, release forms, cancellations, schedule and account adjustments, changes, requests, manages invoices with correct fees and other department related paperwork.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• The company reserves the right to add or change duties at any time.

Duties and Responsibilities

• Manage large amounts of inbound and outbound phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve high standards of customer satisfaction
• Build sustainable and trustworthy relationships with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet established sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions
• Correct processing of customer accounts and document storage
• Follow the Company’s internal communication procedures, guidelines and policies
• Always go that extra mile to maintain customers’ engagement

Job Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of related Sales and Customer Service experience
• Demonstrated experience in administrative assistance
• Tech Savvy
• Bilingual, English and Spanish preferred

Skills

• Excellent verbal and written communication
• Meet new client/student acquisition goals daily
• Meet daily, weekly and monthly sales goals
• Be able to communicate professionally and clearly in a friendly manner with clients from diverse backgrounds
• Service oriented
• Critical thinking and high degree of maturity to resolve difficult situations
• Active listening
• Must be able to operate computer hardware and software pertaining to the needs of the company
• Proficient in Microsoft and Google applications
• Ability to Multitask
• Teamwork and Collaboration

System Requirements:

• Desktop/Laptop
• Intel Core i5
• 4GB RAM for multitasking requirements
• Workstation free from any Noise and Distractions
• Backup Internet Connection
• USB Headset with Noise Cancelling
• Backup for Power Outage: Generator/UPS or Alternative Location

This is long-term employment and you’ll work with an awesome team who will guide you in your work at home job!
Want to know more about us?https://teamficient.com/teamficient-information/
How to apply? Please visit this link:https://zfrmz.com/b Od Dq Pr GKgu4Eg EURPb L
(Please fill out the application form, sending your resume to the HR email will not be entertained.
To give you an idea about our business, you may check this website link:
https://www.teamficient.com
Kindly read all the above-mentioned details. Once you have the requirements we’re looking for, you may send an email to hr@teamficient.com with a subject line, “Application for CSR Position.
Job Type: Full-time
Benefits:

• Flexible schedule
• Health insurance
• Work from home

Schedule:

• Night shift
• Weekends

Application Deadline: 10/10/2024