Key Responsibilities: Communication and Coordination:
Serve as a primary point of contact between different departments, teams, or external parties.
Facilitate communication by relaying messages, instructions, and information accurately and promptly.
Document Handling:
Retrieve and deliver various documents, including Statements of Account (SOA), contracts, reports, and other paperwork.
Ensure the safe and secure transport of sensitive documents, maintaining confidentiality as required.
External Interactions:
Engage with external stakeholders such as clients, suppliers, government agencies, and service providers on behalf of the organization.
Represent the organization professionally in meetings, forums, or events as needed.
Travel Coordination:
Arrange and coordinate travel logistics for team members, including booking accommodations, transportation, and scheduling appointments.
Ensure all travel arrangements adhere to organizational policies and budget guidelines.
Community and Public Relations:
Build and maintain positive relationships with the community, clients, vendors, and other external contacts.
Attend community meetings, events, or functions to gather feedback and promote organizational initiatives.
Project Support and Administration:
Assist in the coordination and implementation of projects, including scheduling meetings, preparing agendas, and documenting meeting minutes.
Provide administrative support such as drafting correspondence, preparing presentations, and organizing files.
Problem-Solving and Conflict Resolution:
Address issues or concerns that arise during interactions with stakeholders, seeking resolution in a diplomatic and efficient manner.
Mediate discussions and negotiations to achieve mutually beneficial outcomes.
Policy Compliance and Reporting:
Ensure compliance with organizational policies, procedures, and regulatory requirements related to document handling, travel, and external communications.
Prepare regular reports on liaison activities, document deliveries, travel expenses, and other relevant metrics.
Qualifications:
High school diploma or equivalent
Ability to work independently and as part of a team
Excellent verbal and written communication skills
Strong interpersonal skills
Accuracy in document handling and attention to detail in all aspects of the job.
Valid driver's license and willingness to travel is required,