Job Opportunities in Philippines
September 5, 2024
SM Retail, Inc.
Zamboanga City
FULL TIME
IT Associate
- Installs POS terminals, MSPG terminals, user workstations, servers and other IT-related equipment as approved by his Area Manager or Head Office.
- Conducts regular checking of IT assets in the branch to ensure compliance with agreed uptime.
- Performs first-level troubleshooting and repair of IT assets in the stores, both mall-based and offsite.
- Ensures that all reported incidents and service requests are fulfilled within the approved service level agreement.
- Ensures maintenance of good housekeeping in the IT Office including the safekeeping of tools provided for their daily operations.
- Assists 3rd party personnel during the resolution of escalated incidents, preventive maintenance of IT equipment, survey for network projects, and others as directed by head office.
- Implements application updates using written guides by second level support teams at the head office.
- Collaborates with service customers thru branch meetings and pep-talks to be well-informed of store events and expected support from Branch IT.
- Performs other IT-related duties deemed necessary for business continuity.
- Degree holder of any computer-related course.
- At least 2-year relevant work experience.
- Willing to travel across branches.
- Knowledge on POS systems is an advantage.
- Willing to be assigned in our Soon to open branch - SM Mindpro 2
- Willing to be trained in SM City Mindpro while waiting for the opening.
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