Job Opportunities in Philippines
September 24, 2024
Crawford & Company
Iloilo City
FULL TIME
GBSC-Customer Service Representative I
Summary:
B. Business Process Support
Responsible for providing customer support by responding to incoming calls and accommodating customer needs and concerns.
Job Scope:
A. Customer Support
- Receives inbound calls and routes it according to account/product specific information
- Responds to incoming calls according to contract agreement
- Identifies customers’ needs, clarifies information, researches every issue and provide solutions and/or alternatives
- Coordinates information to onshore contacts for the resolution of call issues
- Communicates with different departments regarding processes on reviews, cases, concerns, and statuses
- Processes non-voices tasks related to the requests being received through calls or databases
B. Business Process Support
- Adheres to Crawford’s standard operating procedures (SOP) and turnaround time
- Refers matters beyond limits of authority and expertise to immediate superior for direction
- Upholds the Crawford Code of Conduct by protecting the confidentiality of information
- Performs other related tasks as required or needed
- Bachelor’s degree in any related course
- No experience to one (1) year Customer Service Representative experience
- Excellent verbal communication and customer orientation skills
- Active listening and phone handling skills
- Maintains high degree of professionalism and confidentiality
- Ability to multi-task, prioritize and manage time effectively
- Interpersonal skills - Able to work independently and as a team member
- Keen attention to details
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