Job Opportunities in Philippines


October 8, 2024

Kai Tian Trading Inc

Malolos

FULL TIME


E-commerce Customer Sales Representative (Shopee and Lazada)

Duties and responsibilities:
The Ecommerce Customer Service Representative is the front-line position engaging with customers, providing top-notch assistance, resolving issues, managing orders, and ensuring a smooth purchasing experience through their online shopping.
  • Respond to customer inquiries and resolve their issues via email, phone, or chat. (Shopee and Lazada app)
  • Designing materials to use in advertising the company products.
  • Assist customers with placing orders, tracking shipments, and processing returns.
  • Provide product information and recommendations to customers.
  • Collaborate with other departments, such as shipping and billing (warehouse and admin department), to ensure timely and accurate order fulfillment.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate complex issues to senior representatives or supervisors.
  • Stay up to date with product knowledge and industry trends to provide excellent customer service.
  • Meet and exceed customer satisfaction goals and performance metrics.
  • Continuously improve customer service processes and procedures.
Qualifications:
The ideal candidate should possess the following;
  • Bachelor’s degree of Commerce, Business Administration, Economics or of related field
  • Prior E-commerce Customer Service experience
  • Excellent phone/email communication skills
· Excellent Computer skills
  • Ability to handle high volume customer interactions
  • Strong problem-solving and decision-making abilities
  • Effective time management skills
  • Ability to multitask and prioritize tasks
  • Detail-oriented and accurate data entry
  • Familiarity with Ecommerce platforms and order workflows
  • Flexible availability including Saturdays and holidays (if necessary)
Job Type: Full-time
Pay: From Php12,000.00 per month
Benefits:
  • Company events
  • Employee discount
  • Promotion to permanent employee
Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
  • Commission pay
  • Overtime pay
  • Performance bonus
Application Deadline: 10/25/2024
Expected Start Date: 11/04/2024

Latest Job Opportunities


October 11, 2024

Sunnies Inc.
Sales Associate (KCC Zamboanga)

Zamboanga City

FULL TIME & OTHER

View Details

October 11, 2024

Smart Career Outsourcing Services Co
Offline Marketing Specialist

Bacolod

FULL TIME

View Details

October 11, 2024

Smart Career Outsourcing Services Co
Events Marketing Representative

Bacolod

FULL TIME

View Details

October 11, 2024

SMART CAREER OUTSOURCING SERVICES CO.
Events Marketing Specialist

Bacolod

FULL TIME & OTHER

View Details

October 11, 2024

Hap Suy Hardware Co., Inc.
Sales Area Supervisor - EastWest Visayas

Iloilo City

OTHER & FULL TIME

View Details

Similar Jobs


September 15, 2024

Sapient BPO HUb - SGS
E-Commerce Specialist - Non-voice Account

Cainta

FULL TIME

View Details

September 14, 2024

Sapient Global Services
Express Hiring - E-Commerce Specialist - Weekends Off

San Jose del Monte

FULL TIME

View Details

September 15, 2024

Hunter's Hub Inc.
Digital Support Specialist (E-commerce) - Hybrid

Alabang

FULL TIME

View Details

October 9, 2024

Sapient Philippines Hub
Non-Voice/Voice Account - E-Commerce Specialist - Open for Newbies

Meycauayan

FULL TIME

View Details

October 9, 2024

Rui Sheng Sales Corp.
E-Commerce Specialist

Angeles

FULL TIME

View Details

October 11, 2024

Virlux Innovations International Corp
E-Commerce Sales Specialist

Parañaque

FULL TIME

View Details