Job Opportunities in Philippines

The Dealer Support Supervisor at New Moto Marketing Corporation plays a pivotal role in ensuring excellent customer service, seamless marketing coordination, and efficient after-sales support for the company's motorcycle dealerships.
This position is responsible for overseeing the dealer network's operational needs, helping them enhance customer experiences, promoting marketing campaigns, and serving as the key point of contact for after-sales services.
Competencies
1. Dealer Relationship Management
The skills, knowledge, and behaviors necessary to effectively build, manage, and enhance relationships with dealers or distributors.

• Act as the primary liaison between the company and the dealer network, ensuring clear communication and addressing dealer needs promptly.

• Provide ongoing support to dealers in product knowledge, sales strategies, and customer service best practices.

2. Customer Service Excellence
The ability to deliver high-quality service that meets or exceeds customer expectations.

• Ensure that dealership teams adhere to the company's customer service standards to foster customer satisfaction and loyalty.

• Assist dealerships in handling escalated customer concerns, troubleshooting issues, and offering effective solutions.

• Monitor customer feedback and resolve any service related issues in collaboration with internal teams and support Business Units.

3. Sales & Marketing Support
Provide essential services and assistance to sales and marketing teams to enhance their effectiveness and ensure successful campaigns, customer acquisition, and revenue generation.

• Coordinate with the marketing department to ensure that dealers receive the necessary marketing materials and promotional support for ongoing campaigns.

• Assist dealers in executing marketing initiatives, promotional events, and local advertising strategies. • Track the effectiveness of dealer marketing efforts and provide feedback to enhance future campaigns.

4. After Sales and Service Coordination
The ability to effectively manage and oversee all activities that take place after a product or service has been sold. This competency ensures that customers receive the support they need post-purchase, which is crucial for maintaining customer satisfaction, fostering loyalty, and handling any issues related to the product or service.

• Serve as the key contact for after-sales support, ensuring that dealers have access to the required parts, services, and warranties to meet customer needs.

• Work closely with the technical services department to improve processes for warranty claims, parts supply, and service quality.

• Assist dealerships in maintaining service standards and promoting after-sales services, such as maintenance packages and extended warranties.

5. Training and Development
The ability to design, implement, and manage programs that help individuals or teams improve their skills, knowledge, and performance.

• Organize and facilitate training programs for dealership staff on customer service, after-sales processes, and product updates.

• Ensure that dealer teams are well-equipped with the latest product knowledge, service protocols, and marketing techniques.

6. Performance Monitoring and Reporting
The ability to systematically track, assess, and communicate the progress and outcomes of individual, team, or organizational activities against set goals and objectives.

• Monitor and evaluate dealership performance based on customer satisfaction, sales growth, after-sales service metrics, and marketing execution.

• Prepare and submit regular reports on dealer operations, identifying areas for improvement and recommending action plans.

• Provide insights and recommendations to senior management on dealer network performance.

Job Types: Full-time, Permanent
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Expected Start Date: 11/04/2024