Job Opportunities in Philippines
October 11, 2024
Offshore Business Processing
Pasig
FULL TIME
Customer Support Specialist (Freight Forwarding)
Do you have service support experience and a freight forwarding background in one? We need you! Hit the APPLY button now!
Job Summary
Client Specific tasks
Heavy email traffic
Pay: Php18,000.00 - Php25,000.00 per month
Benefits:
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Client Specific tasks
Heavy email traffic
- Organizing and updating the booking with any necessary conditions relevant.
- Solving issues when they arise and getting solutions best for the client
- Cost comparisons between shipping methods, carriers, incoterms
- Potential location changes (origin and destination)
- When shipments are on time or not
- Keeping client informed at all times
- When things are good and bad
- Keeping Agent accountable at all times
- Providing informed, clear instructions
- When carriers have been changed
- When additional occurrences arise
- Bills of Lading
- Airfreight / Seafreight
- Agent invoices are correct against our tariffs
- Recent and solid experience in Freight Forwarding, Shipping or Logistics is a preference
- Minimum of 1-4 years of experience in the same role/same industry is required for this position
- Good customer service skills
- Excellent English skills in both written and oral
- Ability to cope with repetitive or continuous support queries
- Solid computer skills with the ability to learn new systems quickly
- Must be willing to work in a fast-paced environment
- Efficient team member, especially in dynamic situations
- Able to work well independently with limited supervision
- Full-time positions available
- Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City
Pay: Php18,000.00 - Php25,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- 13th month salary
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