Job Opportunities in Philippines


September 26, 2024

Quanta Paper Corporation

Iloilo City

FULL TIME


Customer Service Representative (Non BPO)

Job Description
  • Candidate must possess at Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.
  • Keen to details (listening skills)
  • willing to be trained and flexible
  • No experience required . Fresh Graduates are welcome to apply
  • Required Skill(s): Effective Oral & Written Communication, Knowledgeable in SAP, Proficient in reports creation tools, spreadsheet and word-processing applications. Knowledge in creating presentations (e.g. MS Powerpoint) Proficiency in MS Office (Word, Excel & Power Point) Knowledge in data analysis, intrapersonal skills, inter-personal skills, results-oriented, hardworking, service-oriented; results-driven, creative and innovative; team-player; high stress tolerance; high regard for ethics and integrity
  • Experience specialized in Customer Service or equivalent is an advantage.
  • Willing to report Quanta Paper-with office address 149A Rev. Aglipay Street, Brgy Zuniga Mandaluyong City
JOB RESPONSIBILITIES
This position’s primary responsibility is to receive and retrieve Purchase Orders/Sales Orders, immediate processing in SAP, facilitate approval to Credit & Collection and ensure delivery to customers. The secondary responsibility is to manage coordination with Sales Agents by coordinating Purchase Order / Sales Orders based on customer order frequency. The CSR may be given other tasks by his/her immediate superior as may be required during the course of fulfilling job-related activities.
1. Managing the documentation
  • Ensure that all purchase orders and sales orders retrieve and receive for the day are encoded in SAP System within the day/processing cut-off.
  • Ensure that the Sales Orders (SOs) are processed in the correct company delivery documents (Sales Invoice – SI /Warehouse Receipt- WR and Delivery Receipts-DR).
  • Ensure correctness of the customer name, delivery or ship to address, delivery date, delivery quantity, sales prices, sales discounts and total amount.
  • Adhere to the required number of lines per delivery document to avoid the cancellation of the document.
  • Ensure that all delivery instructions are properly attached to the delivery documents.
  • Ensure that delivery schedule needing delivery advice prior to delivery are confirmed with the customers.
2. Product Awareness
  • Keep self-updated with the different products by regularly reviewing the updated SKU list and memos from Marketing Department.
3. Other Job-Related Tasks
  • Ensure Integrity, Accuracy, Completeness and Timeliness (I-ACT) in the submission of reports.
  • Adhere to set company standards pertaining to care and maintenance of company assets.
  • Perform other job-related duties and functions that may be assigned by the superior from time to time.
Job Type: Full-time
Benefits:
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee
Supplemental Pay:
  • 13th month salary
  • Overtime pay
Ability to commute/relocate:
  • Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Required)
Education:
  • Bachelor's (Preferred)

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