Job Opportunities in Philippines
October 10, 2024
Empower Energy Solutions, LLC
Mandaue
FULL TIME
Customer Service Rep
Position: Customer Support Representative
Pay: Starting at P27,000/mo based on experience
Schedule: 40hrs/week with 1 hr lunch
Location: Onsite (Basak, Mandaue)
Why Empower Energy Solutions?
Empower Energy Solutions is one of the fastest-growing solar companies in the US. We are an environmentally conscious renewable energy company that’s focused on creating the most customer-centric experience in the industry. Due to our growth, we are looking to add Customer Service Representatives to our team for our Mandaue office/site. By joining our team, you'll be at the forefront of the clean energy revolution, making a real difference in the world while enjoying a fulfilling career.
We are looking to hire three customer support representatives for operations to help in data processing/backend processing. The perfect candidate must be organized, keen to details, and have the initiative to follow through on the different projects currently being worked on.
Responsibilities:
Pay: From Php27,000.00 per month
Benefits:
Pay: Starting at P27,000/mo based on experience
Schedule: 40hrs/week with 1 hr lunch
Location: Onsite (Basak, Mandaue)
Why Empower Energy Solutions?
Empower Energy Solutions is one of the fastest-growing solar companies in the US. We are an environmentally conscious renewable energy company that’s focused on creating the most customer-centric experience in the industry. Due to our growth, we are looking to add Customer Service Representatives to our team for our Mandaue office/site. By joining our team, you'll be at the forefront of the clean energy revolution, making a real difference in the world while enjoying a fulfilling career.
We are looking to hire three customer support representatives for operations to help in data processing/backend processing. The perfect candidate must be organized, keen to details, and have the initiative to follow through on the different projects currently being worked on.
Responsibilities:
- Customer Support: Answer inquiries and provide information to customers in a friendly and professional manner via phone, email, and chat.
- Administrative Support: Coordinate with inter-departments to provide answers to Homeowners and Sales Representatives’ inquiries.
- Problem Solving: Address and resolve customer concerns or issues, ensuring their satisfaction with our products and services. Also perform some technical support to troubleshoot problems with the Solar Equipment.
- Product Knowledge: Stay informed about our solar products and services, assisting customers with their questions and concerns.
- Documentation: Maintain accurate and organized records of customer interactions and transactions.
- Feedback: Gather and relay valuable feedback from customers to improve our products and services.
- Excellent communication both written and verbal.
- A passion for delivering outstanding customer service.
- Ability to work well in a team, multitask effectively and adapt to a fast-paced environment.
- Strong problem-solving abilities and attention to detail. We need individuals who are able to think on their feet and provide solutions or alternatives to issues that arise.
- Basic computer skills and the ability to learn new software systems.
- Starting at P27,000/mo based on experience + allowances
- Onsite
- Medical Health Insurance after 6 months
- Gov’t Mandated Benefits (SSS, Phil Health, HDMF/Pag-IBIG)
- Paid Time Off
- Quarterly Team Engagement Activities
Pay: From Php27,000.00 per month
Benefits:
- Health insurance
- 8 hour shift
- Evening shift
- Night shift
- Customer Service Representative: 2 years (Required)
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