Job Opportunities in Philippines

The Customer Relations Ambassador is responsible is providing exceptional customer service by resolving inquiries and concerns across various channels while ensuring accurate and timelyprocessing. This role exists to ensure customer satisfaction and loyalty, ultimately leading to positive customer experience scores and improved brand reputation.
1. Handle and assess the concerns received from multiple platforms within a standard turnaround time. Ensure that all the raised concerns have tickets in Salesforce Service Cloud and endorse to the resolution group accordingly:

• Level 1 Concerns: Resolve concern within 24 hours.
• Level 2 and 3 Concerns: Coordinate, assign the ticket within 24 hours, and/or follow up with the resolution group to close out concerns to hit the set turnaround time.
• Level 4 consult upper management for proper handling
• Acknowledge, update, and communicate with the customers through the following channels;
• Face to Face meetings – assist walk-in clients (internal/external)
• Email – acknowledge/respond/assign email-to-tickets
• SMS and Chats via Viber and Whats App – Acknowledge/respond and create the corresponding tickets for endorsement/resolution
• Calls via Zoom, Viber, and Whats App – Respond to incoming calls and acknowledge/resolve as appropriate and ticket call histories

2. Consolidate, review, ensure accuracy and completeness on the submitted requirements
for the contract amendment request
3. Able to strictly monitor each request by updating the Masterfile in a timely manner,
properly classified, filed, and stored per step-process
4. Able to handle different types of clients and complaints
5. Build customer relationships by managing client’s expectations and providing complete
information/resolution on the concern
6. Hit the target CSAT/NPS scoring by developing strategies to ensure positive customer
experiences for every transaction
JOB QUALIFICATIONS

• Graduate of a 4-year course preferably from Sales and Marketing, Communications, Business Management, and other related courses
• With excellent communication skills both written and oral.
• Able to freely converse in Filipino and English. Knowledge of other languages (Chinese and Japanese) is a plus
• Knowledgeable in SAP and Salesforce
• High attention to details, ability to multi-task, stay organized and work quickly under pressure.
• With a background in customer service (face-to-face meetings and calls) and the real estate industry (is a plus) for at least 1-2 years
• Fresh graduates are welcome to apply.

Job Type: Full-time