Job Opportunities in Philippines
September 13, 2024
Nestle Operational Services Worldwide SA
Meycauayan
FULL TIME
Contact Center
SNAPSHOT
Location: Open slots for Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
POSITION SUMMARY
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A DAY IN THE LIFE …
The Contact Center will be responsible for handling various customer interactions, including inbound and outbound calls, teleservices, chat, messages, and email. You will utilize NHS Point of Sale, Salesforce Customer Response Management (CRM), and Email Systems to efficiently manage customer inquiries, tele-sales, emergency overflow, direct response, catalog and Internet orders.
ARE YOU A FIT?
BENEFITS
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
Location: Open slots for Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
POSITION SUMMARY
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A DAY IN THE LIFE …
The Contact Center will be responsible for handling various customer interactions, including inbound and outbound calls, teleservices, chat, messages, and email. You will utilize NHS Point of Sale, Salesforce Customer Response Management (CRM), and Email Systems to efficiently manage customer inquiries, tele-sales, emergency overflow, direct response, catalog and Internet orders.
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our client’s products and services.
- Set alignment calls with Market Partners to present the report, insights and recommendations.
- Identify opportunities for improvements, implement best practices in collaboration with other team members and Partners
ARE YOU A FIT?
- Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
- Must have ability to work independently and in a team environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Predictable and consistent attendance is an essential function of this position.
- Flexibility to work any shift, including nights and especially weekends.
BENEFITS
- Competitive Salaries up to 14 months pay
- Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
- Trainings and continuous development opportunities
- Internal career opportunities within the Nestle group
- Annual bonus (contingent to the performance of the employee and the business)
- Expanded Parental Support leave and benefits
- Access to Staff shop to avail of discounted Nestle products
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 11, 2024
Sunnies Inc.
Sales Associate (KCC Zamboanga)
Zamboanga City
FULL TIME & OTHER
View DetailsOctober 11, 2024
Smart Career Outsourcing Services Co
Offline Marketing Specialist
Bacolod
FULL TIME
View DetailsOctober 11, 2024
Smart Career Outsourcing Services Co
Events Marketing Representative
Bacolod
FULL TIME
View DetailsOctober 11, 2024
SMART CAREER OUTSOURCING SERVICES CO.
Events Marketing Specialist
Bacolod
FULL TIME & OTHER
View DetailsOctober 11, 2024
Hap Suy Hardware Co., Inc.
Sales Area Supervisor - EastWest Visayas
Iloilo City
OTHER & FULL TIME
View DetailsSimilar Jobs
October 10, 2024
JPMorganChase
Client Contact Center - Loan Servicing Analyst
Taguig
FULL TIME
View DetailsOctober 11, 2024
Makati Life Medical Center
Contact Center Manager - Healthcare - Makati City
Makati
FULL TIME
View DetailsSeptember 12, 2024
Philippine Business for Social Progress
TB Technical Specialist (Cagayan Valley Medical Center)
Tuguegarao City
FULL TIME
View DetailsSeptember 6, 2024
Cobden & Carter International
Call Center Agent/Customer Service Representative
Cauayan
OTHER & FULL TIME
View DetailsSeptember 11, 2024
Workscale Resources Inc.
Service Center Frontliner
General Santos
FULL TIME
View DetailsNew Jobs from This Company
October 3, 2024
Nestle Operational Services Worldwide SA
Nutrition Specialist (Mindanao)
Cagayan de Oro
View Details
September 15, 2024
Nestle Operational Services Worldwide SA
Record to Report Analyst
Meycauayan
FULL TIME
View Details
September 14, 2024
Nestle Operational Services Worldwide SA
Roles Administration Associate
Meycauayan
View Details
September 14, 2024
Nestle Operational Services Worldwide SA
Order to Cash Process Specialist
Meycauayan
View Details
September 13, 2024
Nestle Operational Services Worldwide SA
Community Management Analyst
Meycauayan
FULL TIME
View Details