Job Opportunities in Philippines

• Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution
• Participating in ad-hoc projects supporting client needs and internal team initiatives
• Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements
• Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
• Documenting and tracking all client interactions in Nasdaq's CRM system
• With increased experience, direct client engagement will become part of the role

• A strong desire to build client relationship skills and progress in the Client Success organization
• A Bachelor’s degree in Business Administration, Economics or other related fields;
• At least two years of experience in a shared services organization - preferably with combined content management and client service experience;
• Familiarity/understanding of the Capital Markets;
• Excellent communication skills in English, both oral and written;
• Strong attention to detail while managing multiple concurrent tasks;
• Ability to work independently in a fast-paced environment;
• Positive attitude and deep customer service orientation – fundamentals include being friendly, engaging, professional, reliable, responsive, and proactive;
• You must also be amenable to working night shift (10am - 7pm US Eastern Time) throughout the work week and at least twice per week in the Nasdaq office at Bonifacio Global City, Taguig.