Job Overview:
We are looking for a Client Relations Manager who is proficient in English to manage and maintain relationships with our key clients. This role involves understanding client needs, providing personalized support, and ensuring long-term satisfaction and retention.
Key Responsibilities:
Serve as the main point of contact for clients, providing regular updates and support.
Communicate clearly with clients in English to address inquiries, concerns, and feedback.
Collaborate with internal teams to ensure client needs are met and expectations are exceeded.
Develop strategies to improve client satisfaction and foster long-term relationships.
Handle client complaints and resolve issues promptly and professionally.
Qualifications:
Exceptional English communication and interpersonal skills.
Experience in client relationship management or customer success.
Ability to handle multiple client accounts and prioritize effectively.
Strong problem-solving and negotiation abilities.
Ability to present information clearly and engagingly.
Strong organizational and project management skills.