Job Opportunities in Philippines

Job Title: Bilingual Customer Service Representative (Mandarin and Tagalog)
Job Description:
We are currently seeking a bilingual Customer Service Representative fluent in Mandarin and Tagalog to join our team. As a Bilingual CSR, you will be responsible for providing exceptional customer service to our Mandarin and Tagalog-speaking clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively in both Mandarin and Tagalog will be crucial in providing support and building strong relationships with our diverse customer base.
Responsibilities:

• Customer Support: Provide friendly and professional customer support to Mandarin and Tagalog-speaking clients via phone, email, chat, and in-person interactions.
• Inquiry Handling: Respond to customer inquiries regarding products, services, orders, billing, and general information in Mandarin, Tagalog, and English.
• Issue Resolution: Investigate and resolve customer complaints, issues, and concerns promptly and accurately, ensuring customer satisfaction.
• Order Processing: Assist customers with placing orders, processing payments, and providing order status updates in Mandarin, Tagalog, and English.
• Technical Assistance: Provide basic technical support and troubleshooting assistance to customers experiencing issues with our products or services.
• Language Translation: Translate documents, emails, and other communication materials between Mandarin, Tagalog, and English as needed.
• Documentation: Maintain accurate and detailed records of customer interactions, transactions, and resolutions in our CRM system.
• Product Knowledge: Develop a deep understanding of our products, services, and policies to effectively assist customers and provide accurate information.
• Cross-Selling and Up-Selling: Identify opportunities to promote additional products or services to customers and maximize sales.
• Feedback and Reporting: Provide feedback on customer issues, trends, and suggestions for improvement to management. Generate reports as needed.
• Team Collaboration: Collaborate with other team members and departments to ensure a seamless customer experience and resolve complex issues.

Requirements:

• Fluent in Mandarin, Tagalog, and English (spoken and written).
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to remain calm and composed under pressure.
• Detail-oriented with strong organizational skills.
• Proficient in computer skills, including MS Office.
• Ability to work in a fast-paced environment and multitask effectively.
• Cultural sensitivity and awareness.
• College degree preferred.

Job Type: Full-time
Pay: Php30,000.00 - Php70,000.00 per month
Benefits:

• Free parking
• Health insurance
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Flextime
• Monday to Friday
• Overtime

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Yearly bonus

Education:

• Bachelor's (Preferred)

Language:

• Mandarin (Required)