Job Opportunities in Pakistan
September 13, 2024
Mars BPO (Mars Capital)
Karachi
FULL TIME
Team Lead Operations (Female)
About Us:
Mars BPO is a leading provider of business process outsourcing services, delivering exceptional customer support, technical assistance, and back-office operations to clients worldwide. Our dynamic work environment is driven by innovation, collaboration, and a commitment to excellence.
Position Summary:
We are seeking an experienced and dynamic Team Lead Operations (Female) to manage and guide a team of customer service representatives. The ideal candidate should have a proven track record in team leadership, with excellent communication and organisational skills, and a dedication to mentoring and developing team members.
Key Responsibilities:
Interested candidates should submit their resume and cover letter to recruitment@marsbpo.org please include "Team Lead Application - [Your Name]" in the subject line.
For Walk-In Interviews:
Contact/Whats App: +92 3195002892
Interview Timings: 8:00 PM to 11:00 PM (Monday to Friday).
Address: Mars BPO Pvt Ltd. 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi
Job Type: Full-time
Pay: Rs70,000.00 - Rs90,000.00 per month
Application Question(s):
Mars BPO is a leading provider of business process outsourcing services, delivering exceptional customer support, technical assistance, and back-office operations to clients worldwide. Our dynamic work environment is driven by innovation, collaboration, and a commitment to excellence.
Position Summary:
We are seeking an experienced and dynamic Team Lead Operations (Female) to manage and guide a team of customer service representatives. The ideal candidate should have a proven track record in team leadership, with excellent communication and organisational skills, and a dedication to mentoring and developing team members.
Key Responsibilities:
- Leadership: Lead, inspire, and manage a team of customer service representatives, ensuring they meet daily, weekly, and monthly performance goals.
- Performance Management: Continuously monitor team performance, provide constructive feedback, and implement strategies to enhance productivity and service quality.
- Training & Development: Identify the training needs of the team, organize training sessions, and ensure ongoing development to meet industry standards.
- Operational Efficiency: Oversee day-to-day operations, streamline processes, and ensure adherence to company protocols to maximize efficiency.
- Client Interaction: Act as the primary liaison for clients, addressing concerns and ensuring their satisfaction with our services.
- Reporting: Compile and present detailed performance reports to senior management, highlighting successes, challenges, and areas for improvement.
- Problem Solving: Proactively address and resolve any team issues or conflicts, ensuring a positive and productive work environment.
- Compliance: Ensure the team adheres to all company policies, procedures, and quality standards.
- Experience: Minimum 2 years of experience as a Team Lead in a BPO or related field.
- Education: Bachelor’s degree in Business Administration, Management, or a related discipline.
- Skills: Strong leadership, communication, and interpersonal skills. Ability to manage multiple tasks and work effectively under pressure.
- Technical Proficiency: Proficient in MS Office and CRM software.
- Growth Opportunities: Be part of a growing team with opportunities for career advancement.
- Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a difference.
- Comprehensive Benefits: Enjoy a competitive salary, and other perks.
Interested candidates should submit their resume and cover letter to recruitment@marsbpo.org please include "Team Lead Application - [Your Name]" in the subject line.
For Walk-In Interviews:
Contact/Whats App: +92 3195002892
Interview Timings: 8:00 PM to 11:00 PM (Monday to Friday).
Address: Mars BPO Pvt Ltd. 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi
Job Type: Full-time
Pay: Rs70,000.00 - Rs90,000.00 per month
Application Question(s):
- Are you willing to work in Night Shifts?
- Team Lead in BPO/Call Centre: 2 years (Required)
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