Job Opportunities in Pakistan


September 11, 2024

METRO Pakistan

Karachi

FULL TIME


Department Manager - Shoes, Confect & Home Textile

Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.


Job Description

  • Reporting to FM and assist him in stock ordering and maintaining the optimum stock level in the department.
  • Lead the team of Store Associates in the department for mass merchandising, shelf management, stock management and cleanliness of the department.
  • Assist FM in achieving sales targets of the department.
  • Mechanizing of the Department before store opening.
  • Responsible for presentation of products according to Plano gram.
  • Must follow SOPs.
  • Disciplined with proper & professional Attire.
  • Keep the track record of expiries of product during & after stock deliveries in coordination with store associates.
  • Stock and Shelf Management.
  • Provide optimum customer services.
  • 100 % Cleanliness of the department and shelves
  • Ensure 10 % new customer development in every year.
  • Ensure 100 % product shelve viability in the department.
  • Reduce the shrinkage level in the department up to the desired level.
  • Train all team members by pointing and discussing their weaknesses and strengths to meet the operational standards.
  • Addressing customer complaints to understand customers' needs and expectations, and to propose solutions.
  • Maintenance of Customer file to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.
  • Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally.
  • Perform analysis of best customers to know them, understand their needs and propose solutions.

Qualifications
Intermediate (with 8+ years' work experience) or Graduation (with less than 8 years’ work experience).


Additional Information

  • Strong communication, interpersonal, and team leadership skills.
  • Effective analytical and decision-making skills.
  • Result-oriented and customer-focused mindset.

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