Department Manager - Shoes, Confect & Home Textile
Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
Job Description
Reporting to FM and assist him in stock ordering and maintaining the optimum stock level in the department.
Lead the team of Store Associates in the department for mass merchandising, shelf management, stock management and cleanliness of the department.
Assist FM in achieving sales targets of the department.
Mechanizing of the Department before store opening.
Responsible for presentation of products according to Plano gram.
Must follow SOPs.
Disciplined with proper & professional Attire.
Keep the track record of expiries of product during & after stock deliveries in coordination with store associates.
Stock and Shelf Management.
Provide optimum customer services.
100 % Cleanliness of the department and shelves
Ensure 10 % new customer development in every year.
Ensure 100 % product shelve viability in the department.
Reduce the shrinkage level in the department up to the desired level.
Train all team members by pointing and discussing their weaknesses and strengths to meet the operational standards.
Addressing customer complaints to understand customers' needs and expectations, and to propose solutions.
Maintenance of Customer file to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.
Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally.
Perform analysis of best customers to know them, understand their needs and propose solutions.
Qualifications
Intermediate (with 8+ years' work experience) or Graduation (with less than 8 years’ work experience).
Additional Information
Strong communication, interpersonal, and team leadership skills.
Effective analytical and decision-making skills.
Result-oriented and customer-focused mindset.
We regret to inform you that this job opportunity is no longer available