Customer support Analyst in a Fintech account with Norwegian and English

June 11, 2024

TELUS International Europe

Ålesund

OTHER & FULL TIME

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
Our location Sofia is famous for its cultural diversity, modern appearance, and prosperous location. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing. The capital offers a big variety of experiences annually – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs.
Are you ready to take the next step in your career? If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria!
As a Customer Support Analyst in a Fintech Account with Norwegian and English you will be a part of a great team and all together will:

Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
Provide timely reply and accurate information on the client's request
Assist customers through multiple channels, including phone, email, and chat
Identify and assess customers’ needs to achieve satisfaction

As a candidate, you do not need to have experience in a similar role but you should be fluent in Norwegian and English - C1/B2-equivalent.
We Offer:

Relocation assistance
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Job Types: Full-time, Permanent
Pay: 15,000.00kr - 19,500.00kr per month
Work Location: In person

We regret to inform you that this job opportunity is no longer available