September 11, 2024

Dustin Norway AS

Moss

Customer Service Representative

Join our dynamic team at Dustin, where you'll thrive in a fun and supportive environment while delivering top-notch customer service and IT support. If you’re passionate about helping customers and enjoy a collaborative, team-oriented atmosphere, this is your chance to make an impact and grow with us!
This is what makes the position as Customer Service Representative unique

Engage with a diverse range of business and private customers, ensuring no two days are the same in handling sales, service, and product advice
Enhance your problem-solving skills by assisting customers with everything from IT product advice to delivery and complaint resolution
Gain hands-on experience in CRM and order management systems while processing invoices, credit notes, and managing returns efficiently.

The team at Dustin is known for their vibrant and supportive atmosphere, where they embrace a "win as a team" spirit. Despite workloads, they maintain a fun and open environment, often sharing laughs and ensuring that the workday remains enjoyable. This positive energy and camaraderie make the team a standout part of the company.
My name is Malin Olastuen, I am the team manager. As a leader, I believe that one of the most important thing is to have a open and transparent enviroment where everyone feels heard and that everyone feels that they can be themselves. I strongly believe in that it's healthy to have a good feedback culture.

Your role & influence as Customer Service Representative

Responsibility: You will be given responsibility for delivering best-in-class service to our customers, managing their needs before and after purchases through efficient sales support, IT product advice, and issue resolution.

Collaboration: Together with your team, you take care of delivering best-in-class service to our customers, working closely not only with your immediate team members but also with departments like logistics and IT support to ensure seamless customer experiences.

Core activities:

Handling customer inquiries and providing support via phone, email, and chat, ensuring timely and accurate assistance for both pre- and post-purchase needs
Offering expert IT product advice, addressing customer concerns, and resolving issues related to delivery, complaints, and product usage
Managing the processing of orders, generating invoices and credit notes, and efficiently handling returns and exchanges through the CRM system

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us.

For this role specific you can expect:

A multimedia package including a notebook and a headset

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious and driven individual who thrives on delivering exceptional customer service and problem-solving in a dynamic environment.

Additionally, it's important that you:

have a associate degree level of working and thinking
are a team player with excellent communication skills in Norwegian and English, and other Nordic languages are a plus
have previous customer service experience, ideally with a background in sales

What can you expect next?

We will treat your application anonymously. We expect the following steps in the recruitment process: