Eden Solution and Resources Limited is a conscientious Human Resource Management Firm dedicated to delivering exceptional, tailored, and cost-effective Workforce and Organizational Management Solutions to our esteemed clients worldwide. Our steadfast commitment to industry-specific specialization has allowed us to build a profound reservoir of experience, expertise, and connections, distinguishing us from many comparable firms in our field.
We are recruiting to fill the position below:
The Loan Collector is responsible for contacting clients with overdue loans, arranging payment schedules, and ensuring timely loan repayment while maintaining professional and respectful communication.
This role supports the financial institution’s objective to minimize loan losses.
Key Responsibilities
Contact Borrowers:
Call clients with overdue accounts to remind them of payment deadlines.
Send written communication (letters or emails) to clients about overdue payments.
Negotiate Payment Arrangements:
Work with borrowers to set up suitable payment schedules.
Address customer concerns and queries regarding payment terms and loan conditions.
Account Monitoring:
Update the status of accounts in the system after each interaction.
Track payment promises and follow up to ensure commitments are met.
Reporting:
Report the status of collections and overdue accounts to the Collection Supervisor.
Provide detailed records of interactions and payment schedules.
Customer Support:
Provide assistance to clients who may need clarification on their account or repayment options.
Redirect clients to the appropriate department if additional assistance is needed.
Compliance:
Ensure that all collection activities comply with company policies and applicable legal regulations.
Requirements
SSCE qualification.
Good communication and negotiation skills.
Basic computer literacy (ability to update records and use collection software).
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.