The Hotel General Manager is responsible for the overall operation of the hotel, ensuring guest satisfaction, profitability, and maintaining high standards of service. The role requires a dynamic leader with extensive experience in hotel management, excellent communication skills, and a deep understanding of the Nigerian hospitality market. Key Responsibilities: Leadership & Management:
Oversee all operational departments, including front office, housekeeping, food and beverage, maintenance, and sales.
Lead, motivate, and train hotel staff to provide outstanding service and meet company standards.
Implement strategies to enhance guest satisfaction and staff productivity.
Ensure compliance with all local and federal laws, regulations, and company policies.
Financial Management:
Prepare and manage the hotel’s budget, ensuring cost-effective operations.
Monitor financial performance through revenue reports, managing expenses, and controlling costs.
Work closely with accounting and finance teams to prepare financial forecasts and ensure profitability.
Maximize revenue by implementing yield management strategies and ensuring the highest occupancy rates.
Guest Services:
Ensure guests receive excellent service, responding to complaints and resolving issues promptly.
Maintain high standards in guest rooms, dining services, and amenities.
Oversee guest satisfaction surveys and implement improvements based on feedback.
Sales & Marketing:
Develop and implement sales and marketing strategies to attract new guests and retain existing ones.
Build relationships with corporate clients, tour operators, and event organizers to boost occupancy.
Ensure the hotel’s online presence is maintained through social media and booking platforms.
Staff Development & Human Resources:
Manage hiring, training, and performance evaluations of hotel staff.
Foster a positive working environment, promoting teamwork and professional development.
Ensure compliance with labor laws and hotel policies in recruitment, compensation, and employee relations.
Operations:
Oversee the maintenance of hotel facilities, ensuring that all equipment and premises are in excellent condition.
Ensure safety and security procedures are implemented and followed.
Regularly inspect the property to ensure cleanliness, comfort, and compliance with brand standards.
Strategic Planning & Reporting:
Contribute to the development of long-term goals and operational strategies for the hotel.
Provide regular reports to the ownership/management group on operational performance, guest satisfaction, and financial health.
Stay updated on industry trends, new products, and competitor activities in the Nigerian hospitality market.
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or related field.
A minimum of 5-7 years of progressive experience in hospitality, with at least 3 years in a leadership role.
Strong financial acumen and experience managing budgets and P&L statements.
Excellent interpersonal and communication skills.
Knowledge of the market and hospitality trends.
Proficiency in hotel management software and MS Office suite.
Ability to work under pressure and handle multiple priorities.
Salary: Competitive, with benefits including accommodation and performance-based bonuses. Job Type: Full-time Pay: ₦100,000.00 - ₦150,000.00 per month Education: