enmac Resources Limited is a Hotel Management company with an unmatched experience in the hospitality Industry. We provide hotel consultancy services, hotel management, hotel pre-opening, airbnb management, Human resource management, hotel technology, trainings and international development. Our client, a three star hotel located at Kubwa, Abuja will be seeking to recruit a competent House kepeer who will lead the hotel and its team.
JOB DESCRIPTION Title: House keeper
Main function: Cleaning and sanitizing guest rooms, including bathrooms, bedrooms, and common areas, ensuring they are maintained to the highest standards of cleanliness and hygiene Reports Directly to: Housekeeping manager.
AREAS OF RESPONSIBILITY Overall Cleanliness of the Hotel
SPECIFIC DUTIES AND ACTIVITIES
Replace used amenities in guest rooms.
Fold towels, make beds, and ensure bathrooms are clean.
Remove trash, dirty linens and room service items.
Provide clean linens and towels for dirty ones.
Answer immediately to requests from guests, as well as from other departments.
Load cart with supplies such as linens and move it to the required areas.
Enter guest rooms by adhering to proper procedures and ensure they are vacant.
Perform a check on all room appliances to ensure they are in good working condition.
Adjust furniture, desk items, and appliances when necessary.
Dust furnishings and walls and remove marks from them.
Carry out floor care duties in the hallway and guest rooms, and vacuum carpets where necessary.
Adhere to all safety, security and company procedures and policies.
Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the house keeping supervisor.
Keep uniform clean and make sure to appear professional always.
Ensure company standards are followed in welcoming and acknowledging all guests.
Expect the service needs of guests and provide them even before called upon to do so.
Genuinely appreciate and thank guests for their visit.
Apply professional language in communicating with guests and other people.
Greet guests and take care of requests
Communicate issues to next shift. Complete required paperwork.
Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of guest.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any company-related practices, as well as function in any capacity within Meethaq hotes ltd and for any of her sister companies that require your service.