Job Opportunities in Nigeria
November 3, 2024
Lola April Wellness Spa
Lagos
FULL TIME
Customer Service Representative/Front Desk Officer
Lola April Wellness Spa Limited is seeking a proactive, detail-oriented Customer Service Representative with leadership abilities to manage guest experiences and guide front desk operations. This role is central to our mission of delivering exceptional wellness services, as you will set the tone for client interactions and oversee their entire spa experience. The ideal candidate will have a strong command of both spoken and written English, advanced computer skills, leadership qualities, and a genuine passion for client service.
Key Responsibilities:
Compensation: Competitive salary with potential for performance-based bonuses and growth opportunities.
Job Type: Full-time
Experience:
Key Responsibilities:
- Guest Experience Management
- Warmly greet clients upon arrival and provide exceptional customer service throughout their visit.
- Manage booking schedules, ensuring clients are matched with the appropriate therapist and service for their needs.
- Handle rescheduling and cancellations professionally to maintain an organized appointment calendar.
- Actively gather and record client feedback, making adjustments to enhance the overall spa experience.
- Administrative and Computer Skills
- Create, organize, and maintain digital records using Microsoft Office Suite (Word, Excel) and other scheduling software.
- Accurately handle billing, payments, and track daily revenue, generating reports as required.
- Monitor inventory levels at the front desk and coordinate with other departments for necessary supplies.
- Operational and Client Coordination
- Coordinate with therapists and other team members to ensure clients receive a smooth, consistent experience from check-in to departure.
- Inform clients about ongoing promotions, packages, and wellness programs tailored to enhance their spa experience.
- Maintain a clean, welcoming front desk environment and uphold spa standards of appearance and atmosphere.
- Leadership and Team Collaboration
- Demonstrate leadership by setting a positive example in client service and daily responsibilities.
- Proactively communicate and collaborate with other departments to ensure alignment with overall business goals.
- Bachelor’s degree or equivalent experience in customer service, hospitality, administration, or a related field.
- Excellent command of English, both spoken and written, with strong communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Power Point) and familiarity with scheduling or booking software.
- Strong organizational and multitasking skills with a proactive, client-focused attitude.
- Demonstrated leadership abilities with the capability to influence, support, and inspire team members.
- Previous experience in a spa, wellness, or hospitality environment.
- Familiarity with customer relationship management (CRM) software.
- Experience managing social media or online customer support tools is an added advantage.
Compensation: Competitive salary with potential for performance-based bonuses and growth opportunities.
Job Type: Full-time
Experience:
- Customer service: 3 years (Preferred)
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