Job Opportunities in Nigeria
October 31, 2024
Abundish Limited
Lekki
FULL TIME
Customer Service Representative
About Abundish:
Abundish is on a mission to make fresh, locally-sourced produce affordable and accessible to Nigerians. We take pride in providing our customers with high-quality produce directly from farm to table. We are looking for a dedicated Customer Service Representative to join our team, ensuring our customers have an exceptional experience every step of the way.
Position Overview:
As a Customer Service Representative, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a smooth experience. This role is perfect for someone passionate about customer satisfaction, who can communicate effectively and solve problems with a positive attitude.
Responsibilities:
Pay: ₦100,000.00 - ₦150,000.00 per month
Experience:
Abundish is on a mission to make fresh, locally-sourced produce affordable and accessible to Nigerians. We take pride in providing our customers with high-quality produce directly from farm to table. We are looking for a dedicated Customer Service Representative to join our team, ensuring our customers have an exceptional experience every step of the way.
Position Overview:
As a Customer Service Representative, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a smooth experience. This role is perfect for someone passionate about customer satisfaction, who can communicate effectively and solve problems with a positive attitude.
Responsibilities:
- Respond to customer inquiries via phone, email, and social media.
- Attend to customers' orders
- Handle order-related questions, delivery updates, and product information.
- Resolve customer concerns and complaints professionally and promptly.
- Collaborate with other departments, such as operations and logistics, to ensure timely and accurate customer service.
- Keep accurate records of customer interactions and feedback.
- Identify and communicate opportunities to improve customer experience.
- Strong communication and interpersonal skills.
- Ability to handle customer concerns with empathy and patience.
- Experience in customer service or a related field is a plus.
- Familiarity with CRM systems and practices is preferred but not required.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to work from Monday to Saturday.
- Opportunity to be part of an impactful, mission-driven company.
- Training and professional development in customer service best practices.
- Access to HMO and Pension.
- Friendly, team-oriented work environment.
Pay: ₦100,000.00 - ₦150,000.00 per month
Experience:
- Customer service: 2 years (Required)
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