Job Opportunities in Nigeria
November 5, 2024
MANO Africa
Lagos
FULL TIME
Customer Service Agent
- We are looking for a dedicated and enthusiastic Customer Service Agent to join our team.
- As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience.
- You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners.
- This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.
- This is a shift-based role.
- Assist customers with their inquiries through various channels, including phone, email, and live chat
- Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
- Maintain accurate and up-to-date customer records and order information
- Provide support to our partners, ensuring they have all the information and resources they need
- Manage customer orders and coordinate with partners to ensure timely delivery
- Collaborate with other team members to continuously improve customer service processes and procedures.
- Take ownership of customer issues and follow through to resolution, escalating when necessary.
- BSc degree or equivalent.
- Previous customer service experience, preferably in the retail or hospitality industry
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficiency in computer applications, including Microsoft Office and customer service software.
- Attention to detail and ability to prioritize tasks efficiently.
- Ability to work well independently and as part of a team.
- Competitive pay
- Paid time off
- Health Insurance
- Great work ambiance
- Amazing colleagues
- TGIF moments
- Multicultural environment
- Employee Recognition & Rewards
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