Job Opportunities in Nigeria
November 5, 2024
Jubaili Agrotec Limited
Abuja
FULL TIME
Customer Relations Officer
Jubaili Agrotec is continuously expanding in the African markets in order to build a brighter future for the agricultural sector. Much like our beloved farmers, Jubaili Agrotec planted its first seed in the heart of Africa. Our dedication to providing high-quality agricultural products and sustainable solutions has helped the company to grow its roots and cover 6 countries and 16 markets.
We are recruiting to fill the position below:
Job Position: Customer Relations Officer
Job Location: Abuja (FCT)
Employment Type: Full-time
Responsibilities
Interested and qualified candidates should send their CV to: hr.abuja@jubailiagrotec.com using the Job Position as the subject of the mail.
We are recruiting to fill the position below:
Job Position: Customer Relations Officer
Job Location: Abuja (FCT)
Employment Type: Full-time
Responsibilities
- Making outbound calls to customers
- Sending emails for In/outbound calls (customers' complaint) to concerns party and ensure all complains are resolve appropriately
- Follow up with customers on complains resolution
- Document and record all in/outbound calls
- Prepare KYC reports for sales representative and follow with KYS progress report
- Update new account online via the customer card platform
- Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
- Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
- Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
- Providing necessary customer’s document for litigation
- First Degree (HND/B.Sc.) in any discipline
- The candidate must have at least 1– 2years of relevant working experience
- Excellent verbal and written communications skills with attention to details
- Knowledge of MS Office (Excel, word and Power Point etc.)
- Ability to understand customer’s needs & resolve issues related to customer’s complaint
- Fluent in speaking of English & Yoruba.
Interested and qualified candidates should send their CV to: hr.abuja@jubailiagrotec.com using the Job Position as the subject of the mail.
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