Job Opportunities in Nigeria
November 4, 2024
Abuja
Abuja
FULL TIME
Customer Care Support
Cab Vibe is a leading e-hailing service provider, dedicated to delivering seamless and affordable rides to users. Our mission is to make transportation efficient and accessible, providing top-notch service through an easy-to-use app and a professional team committed to customer satisfaction.
We are recruiting to fill the position below:
Job Position: Customer Care Support
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
Interested and qualified candidates should send their CV to: support@cabvibe.comusing the Job Position as the subject of the mail.
Note: Cab Vibe is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are recruiting to fill the position below:
Job Position: Customer Care Support
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- As a Customer Care Support team member, you will be the first point of contact for Cab Vibe users, addressing queries, resolving issues, and ensuring customer satisfaction.
- You will handle inquiries via phone, email, and chat, ensuring users receive quick and efficient assistance.
- Your role will be essential in maintaining a positive experience for our customers, thereby contributing to our brand’s reputation and user retention.
- Provide prompt and professional customer support to users.
- Address user complaints and provide solutions efficiently.
- Collaborate with other departments to resolve complex issues.
- Document and escalate issues to relevant departments when necessary.
- Gather customer feedback and report trends to improve service quality.
- A minimum of a high school diploma; Bachelor's degree preferred; additional qualifications are a plus.
- 1+ years of experience in customer support or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends.
- Competitive salary.
- Professional training and career development opportunities.
- An inclusive and supportive work environment.
Interested and qualified candidates should send their CV to: support@cabvibe.comusing the Job Position as the subject of the mail.
Note: Cab Vibe is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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