Job Opportunities in Nigeria
October 24, 2024
WorQulture
Lagos
FULL TIME
Client Relations Manager
Job Title: Client Relations Manager
Location: Lekki Phase 1
Job Type: Full-time (Hybrid)
Job Summary
Our client, a dynamic media agency, is seeking a Client Relations Manager to join their team. In this role, you will be responsible for building and maintaining strong relationships with clients while managing communication strategies that align with the agency's creative vision. Your expertise will play a crucial role in enhancing client satisfaction and retention, contributing to the agency's ongoing success.
Key Responsibilities
Pay: ₦200,000.00 - ₦300,000.00 per month
Ability to commute/relocate:
Location: Lekki Phase 1
Job Type: Full-time (Hybrid)
Job Summary
Our client, a dynamic media agency, is seeking a Client Relations Manager to join their team. In this role, you will be responsible for building and maintaining strong relationships with clients while managing communication strategies that align with the agency's creative vision. Your expertise will play a crucial role in enhancing client satisfaction and retention, contributing to the agency's ongoing success.
Key Responsibilities
- Act as the primary point of contact for clients, fostering positive and lasting relationships.
- Develop and implement effective communication strategies to keep clients informed and engaged throughout production processes.
- Proactively address client concerns, coordinating with internal teams to ensure timely resolutions.
- Gather and analyze client feedback to recommend improvements to services and workflows.
- Ensure consistency in messaging across all client communications, aligning with the agency's brand values and creative objectives.
- Organize and manage client-related events, meetings, and appreciation activities to strengthen relationships.
- Monitor and report on client engagement metrics and satisfaction levels, identifying opportunities for enhancement.
- Bachelor’s degree in Communications, Marketing, Media Production, or a related field.
- 3+ years of experience in client relations, corporate communication, or a similar role within the media and production industry.
- Excellent verbal and written communication skills with a flair for creative messaging.
- Strong interpersonal skills and the ability to build rapport with diverse clients.
- Proven ability to manage multiple projects and clients effectively in a fast-paced environment.
- Exceptional problem-solving and conflict resolution abilities.
- Proficiency in CRM tools, project management software, and Microsoft Office Suite.
- Competitive salary and comprehensive benefits package.
- A vibrant and collaborative work environment.
- Opportunities for professional growth and career advancement in the media industry.
Pay: ₦200,000.00 - ₦300,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
- Client Relations: 2 years (Preferred)
- Lagos (Preferred)
- 50% (Preferred)
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