Support Analyst (Technical)

September 18, 2024

Civil Aviation Authority of New Zealand

Wellington City

FULL TIME

Fixed Term

Salaried Full Time

Wellington, NZ, 6011

Bring your technical expertise to this busy Support Analyst position
Provide high quality service to our customers
Fixed Term to 28 February 2025, National Office, Wellington

Working at our organisation you will have the opportunity to contribute to safe and secure skies, for New Zealand.

About the Role

You will play a critical role in providing high quality information systems and technology support through the delivery of excellent customer service while responding to requests and incidents as part of our Digital Team.
With plenty of variety every day, you will engage directly with our customers as one of our primary contact points. You will professionally, and efficiently, manage requests for support, including software, hardware and telecommunications. You are part of the wider Digital team that gets involved in delivery of projects and initiatives across the Authority.

The salary band for this position goes from $83,600 to $116,327 with a mid-range being $102,302. We are looking to appoint up to the mid-range for this role. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role and relativities both, within the immediate team and in the broader Authority for the same or similar roles.

What You’ll Bring

We are looking for someone who is passionate about technology and services and will bring this with you to a very engaged and enthusiastic team. You’ll be a customer service guru who delights in providing a high-level quality service.

To be successful in this role you will,

Possess a broad range of technical knowledge
Thrive in a busy, varied environment
Demonstrate strong understanding of computer software and systems, specifically Microsoft operating and applications systems
Have excellent communications and interpersonal skills

About us

At the Civil Aviation Authority, we regulate the aviation system to ensure it’s safe for the public, people who work in it and use it, as well as to keep it protected (secure). We take pride in being flexible and efficient, always adapting to meet the evolving aviation and security needs of Aotearoa New Zealand and the rest of the world. We understand that the future may look different from today, both for the aviation industry and our organisation as a Crown entity. As such, we are committed to embracing progressive change and continuously improving our systems, practices, and design to stay ahead.

Our Values – Professionalism, Respect, Integrity, Transparency, and Collaboration – represent the standards of behaviour we uphold and guide how we work at the Authority. We embrace diversity and are committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contributions. We recognise that our people drive our success.
Apply directly by completing the online application form and submit your CV and Cover Letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.
We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

For more information, please refer to the position description. If you have any queries, please refer these the Recruitment Team on recruitment@caa.govt.nz

Applications close Wednesday 2 October 2024.

Job Segment: Technical Support, Telecom, Telecommunications, Help Desk, Information Technology, Technology

We regret to inform you that this job opportunity is no longer available