October 24, 2024

Downer Group

Auckland City

Soft Services Delivery Manager - AMAS

Te kōwhiringa | The Opportunity
At Downer, we're inspired by challenge and the chance to create a better future. Our people share a passion for excellence and the desire to inspire others. Downer has been appointed as the asset manager and maintenance contractor, hard and soft services, for the CRLL City Rail Link project for a period of up to 30 years under the Asset Management and Services (AMAS) contract with Auckland Transport. The contract delivery period commences at practical completion of the CRL project that is scheduled for 2025.
The Service Delivery Manager will play a crucial role in preparing and delivering soft services during the transition to day one operations at three new CRLL train stations: Maungawhau, Karangaa-Hape, and Te Waihorotiu.
Responsibilities include leadership, business and personnel management, safety oversight, and achieving commercial goals. Key tasks involve establishing best practices for services like cleaning, pest control, and anti-graffiti, as well as developing management plans, procuring equipment, and managing specialized cleaning contractors. Once operational in mid to late 2025, the manager will oversee daily operations, ensure KPI achievement, and foster growth in the specialized cleaning sector through new business opportunities and training initiatives.
Nga pūkenga matua | Important Skills

Minimum 2-5 years leading and supervising cleaning contracts across multiple sites in diverse regions.
Expertise in financial management, client relationship management, and people leadership.
Preferred trade or service line-based qualifications.
Ability to establish effective customer relationships and foster a collaborative culture.
Strong written and verbal English communication abilities.
Focus on customer service, quality outcomes, and building effective teams, emphasizing shared successes.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here
Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

Free access to Marram health care benefits and discounted holiday homes
Discounts for insurance, retails stores, gym memberships and more!
Progression and development programs on offer

Ko wai mātou | Our Organisation
Want to know more about what it is like to work at Downer? Then head to our People Site - https://www.downergroup.com/facilities-management
Me pēhea ki te tono | How to apply
If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 714635
We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.