Service Technician, New Zealand

September 18, 2024

Smiths Group

Auckland City

REF:

JOHNCRANEAPAC02032

DIVISION:

John Crane

JOB FUNCTION:

Operations

About Us
Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on Linked In: John Crane: Linked In

Job Description

Service Technician must maintain strong local service capability to provide the support required to channel NZ Refinery contract and for this to succeed its imperative that we show and maintain a reliable service and delivery capability , that along with our PNG service and support for Oceania looking at the competitive landscape AES operate a service capability in NZ that supports the local market .

Duties & Responsibilities
Responsibilities:

Stripping, assessing, rebuilding, and testing mechanical seals, couplings, and associated equipment
Consistent and timely completion of Service-related documentation including repair work quotations and parts planning
Scheduling jobs for repair and prioritizing work
Complete inspection and test plans consistent with meeting the required corporate compliance standards
Collecting and providing information to the team for successful delivery solutions to customers
Assist in root cause analysis investigations
Offer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as required
Complete periodic reporting requirements as agreed with management
Capable of managing and maintaining a clean workshop to cooperate standards
Work with sales and technical support staff in generating business opportunities
Work with document control systems
Attend customer sites to provide Service-related support as required
Development and maintenance of systems and computer skills as required
Other duties as required
Works closely with Internal Sales, Service and Operations Teams
Working relationships with all JC employees Globally

The Individual
Skills and Experience:

Two+ years industry experience post apprenticeship in rotating machinery – including product machining (turning, drilling, milling) and hands on experience with rotating equipment preferred
Trade certificate or equivalent
A professional knowledge of functional computer skills with common software
Experience in SAP Sales and Distribution is preferred

Diversity & Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.