Job Opportunities in New Zealand

What You'll Be Doing | Mō te Tūranga
As a Service Desk Engineer, you'll ensure smooth IT service delivery, supporting end-users and aligning services with business needs. You'll handle incidents, manage service requests, and oversee escalations, while working closely with internal teams to meet SLAs and KPIs.
Key Responsibilities:

• Resolve incidents and service requests efficiently
• Meet or exceed service level agreements (SLAs) and KPIs
• Communicate status updates to end-users
• Escalate unresolved issues to higher-level support
• Maintain and update a knowledge base for common issues
• Identify opportunities for continuous process improvements

About You | Mōu
To thrive in this role, you'll need:

• Strong technical problem-solving skills with desktop computers and software
• Good understanding of Microsoft products (Windows OS, Office Suite)
• Knowledge of ITIL, Agile/Scrum frameworks, and change management processes
• Excellent communication and customer service abilities
• Experience handling multiple incidents and prioritizing effectively
• Ability to create and maintain technical documentation
• Strong organizational skills and time management
• Some knowledge of PCI compliance and Dev Sec Ops (preferred)
• IT qualification with experience in Service Desk/IT Support (preferred)

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!

Applications close on 14 Oct 2024.
Please note that you must hold current entitlement to work in New Zealand to be considered for this role.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.