Job Opportunities in New Zealand


September 22, 2024

The New Zealand Automobile Association Inc.

Auckland City

FULL TIME


Service Desk Engineer

Service Desk Engineer
  • Reference: 36049
  • Posted on: 23 Sep 2024
  • Closes on: 14 Nov 2024 23:41
  • Locations: Auckland - Central
  • Job level: Entry (0 - 2 years)
  • Work type: Full-time
  • Additional info: service desk engineer.pdf
What You'll Be Doing | Mō te Tūranga
As a Service Desk Engineer, you'll ensure smooth IT service delivery, supporting end-users and aligning services with business needs. You'll handle incidents, manage service requests, and oversee escalations, while working closely with internal teams to meet SLAs and KPIs.
Key Responsibilities:
  • Resolve incidents and service requests efficiently
  • Meet or exceed service level agreements (SLAs) and KPIs
  • Communicate status updates to end-users
  • Escalate unresolved issues to higher-level support
  • Maintain and update a knowledge base for common issues
  • Identify opportunities for continuous process improvements
About You | Mōu
To thrive in this role, you'll need:
  • Strong technical problem-solving skills with desktop computers and software
  • Good understanding of Microsoft products (Windows OS, Office Suite)
  • Knowledge of ITIL, Agile/Scrum frameworks, and change management processes
  • Excellent communication and customer service abilities
  • Experience handling multiple incidents and prioritizing effectively
  • Ability to create and maintain technical documentation
  • Strong organizational skills and time management
  • Some knowledge of PCI compliance and Dev Sec Ops (preferred)
  • IT qualification with experience in Service Desk/IT Support (preferred)


What We Offer | Ngā āhuatanga kei a mātou
  • Free AA Membership for you and your whānau
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
  • A day off for your birthday
  • Hybrid working arrangement
  • Training available / career development
  • Discounted insurance


Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!

Applications close on 14 Oct 2024.
Please note that you must hold current entitlement to work in New Zealand to be considered for this role.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
APPLY

Latest Job Opportunities


September 24, 2024

Sealed Air
Application and Development Engineer

Hamilton

View Details

September 24, 2024

Stryker
Regional Manager - Upper Extremities

Wellington City

View Details

September 24, 2024

Black&Orange Catering
Mobile Catering Staff

Cambridge

OTHER

View Details

September 24, 2024

EverCommerce
Revenue Operations and Business Lead

Mount Victoria

OTHER & FULL TIME

View Details

September 24, 2024

E&P Holdings 2017 limited
Waiter/ Waitress

Taupo

FULL TIME

View Details

Similar Jobs


September 10, 2024

Foodstuffs SI
Customer Service/Supervisor - On the Spot Caltex Dyers Road

Christchurch

OTHER & FULL TIME

View Details

September 13, 2024

BNZ
Customer Service Bankers

Auckland City

FULL TIME & OTHER

View Details

September 13, 2024

Auckland Council
Libraries & Council Service Assistant

OTHER & PART TIME

View Details

September 13, 2024

Stryker
Customer Service Representative

Auckland City

FULL TIME & OTHER

View Details

September 13, 2024

JUCY
Customer Service Consultant

Auckland City

FULL TIME & OTHER

View Details

September 10, 2024

The Fono
People Service Administrator

Northcote

View Details

New Jobs from This Company


September 23, 2024

The New Zealand Automobile Association Inc.
AA Assist - Roadservice Contractor

Wellington Central

OTHER

View Details

September 22, 2024

The New Zealand Automobile Association Inc.
Service Desk Engineer

Auckland City

FULL TIME

View Details

September 20, 2024

The New Zealand Automobile Association Inc.
Customer Service Consultant

Auckland City

FULL TIME

View Details

September 18, 2024

The New Zealand Automobile Association Inc.
Insurance Consultant

Hamilton

FULL TIME

View Details

September 18, 2024

The New Zealand Automobile Association Inc.
Insurance Consultant

Hamilton

FULL TIME

View Details