Senior IT Engineer

September 18, 2024

Mace IT Services

Mount Eden

FULL TIME & PART TIME

Mace IT Services is an Auckland, New Zealand company. Established in 2008, our primary goal is to provide top-notch technology services to small and medium businesses in Auckland. Our team is known for working closely with clients to deliver IT & Cyber Security solutions tailored to their specific business needs.
We take ownership and responsibility for any IT/technology issues our clients may face and prioritize a process-oriented approach to avoid mistakes in our service delivery. We believe in continuous improvement, training and development.
We are currently seeking a Senior IT Support Engineer who can give a hand to our engineering lead with all L3 escalation, deliver projects and help researching, testing and implementing new solutions for internal use and for clients.
Role Overview:
As a Senior IT Support Engineer, you will:-

Resolve any escalated issues
Assist in building and implementing new solutions, creating processes, and training the existing team
Motivate the team- Participate in and lead complex IT projects from start to finish
Diagnose and resolve technical issues across hardware, software, network configurations, and cloud services, with a focus on Azure and Microsoft 365 Endpoint manager and security solutions
Develop and maintain detailed system documentation to ensure optimal performance, security, and reliability
Have hands-on experience creating Power Shell scripts for RMM tool and Endpoint manager
Have advanced knowledge of various cybersecurity solutions

Role Requirements:
The ideal candidate will have:-

A minimum of 5 to 7 years of experience as a Systems Engineer, preferably within a managed service provider environment
Extensive knowledge of configuring and maintaining systems, including Microsoft 365, Windows, Mac OS, servers, and Azure cloud services, including Networking, Firewalls, and Endpoint Protection
Demonstrated capability in managing IT projects involving system upgrades and cloud migrations Additional responsibilities:- Deliver remote support, with a focus on cloud-based solutions
Drive continuous improvements in IT systems and processes- Mentor junior engineers and provide training on the effective use of cloud technologies.
Strong problem-solving skills and a solid understanding of cybersecurity and business continuity planning
Experience with automation tools such as Power Shell and Microsoft Power Automate
A bachelor’s degree in Computer Science, IT, or a related field, and relevant certifications like Microsoft Certified Professional or Comp TIA are preferred
Excellent self-management skills and a full New Zealand driver's license
Qualifications:- Bachelor's or equivalent in Information Technology or equivalent experience- Applicants with relevant certifications (e.g., ITIL, Comp TIA A+, N+, MCSA, MCSE, etc.) will be viewed favourably